Lead Residential Specialist

This is not a remote role. Applicants must be able to report to work on time as scheduled.

About the role

Staffing Solutions of Hawaii is seeking a Lead Residential Specialist to join a growing and dynamic team!

Responsibilities

• Lead and support Residential Specialists during assigned shifts.
• Serve as the primary point of contact for team members regarding daily operations, resident requests, building procedures, and service concerns.
• Conduct shift briefings and communicate important updates, resident information, events, deliveries, maintenance issues, and security concerns.
• Ensure all stations are properly staffed and continuously covered.
• Coordinate breaks and station coverage without compromising Front Desk, Security, Porte Cochère, Amenities, or other required posts.
• Monitor team performance and provide coaching, guidance, and real-time feedback.
• Lead by example and maintain the highest standards of professionalism and luxury service.
• Escalate significant resident, guest, safety, security, or operational issues to Management.
• Assist Management with training and onboarding of new Residential Specialists.
• Ensure team members understand and follow all House Rules, SOPs, policies, and procedures.
• Review and ensure completion of required logs, reports, checklists, schedules, and system updates.
• Assist Management with identifying operational improvements and opportunities to enhance resident service.
• Take ownership of unresolved resident or guest concerns and ensure appropriate follow-through to completion.
• Provide leadership during emergencies and coordinate team response until Management or emergency personnel arrive.
• Support Management with special projects, assignments, and operational initiatives.

Requirements

• Exceptional verbal and written communication skills.
• Strong leadership and interpersonal skills.
• Ability to coach, direct, and support team members.
• Excellent judgment and decision-making abilities.
• Strong attention to detail and organizational skills.
• Ability to remain calm and professional during emergencies or difficult situations.
• Ability to work efficiently with minimal supervision.
• Strong customer service and hospitality skills.
• Proficiency with Microsoft Word, Excel, Outlook, and related computer applications.
• Ability to learn and effectively utilize Association/Property Management software.
• Familiarity with a range of vehicles and the ability to safely drive and park vehicles.
• Ability to communicate effectively using two-way radios.
• Previous experience in a luxury hospitality, hotel, resort, luxury condominium, residential community, concierge, security, or high-end customer service environment.
• Previous leadership, supervisory, or lead experience strongly preferred.
• Experience working in a 4 or 5-star hotel or luxury condominium preferred.
• Proven ability to handle sensitive resident and guest situations professionally.
• Experience working weekends and holidays.
• Must be authorized and eligible to work in the United States.

Pay

$25/hour

Schedule

Full-time; Contract
2:00pm to 10:30pm or 3:00pm to 11:30pm

Benefits

• Insurance (Medical, Dental, Prescription Drug, Vision)
• Paid Time Off (PTO), effective on hire
• Paid Holidays, effective on hire
• Simple IRA Retirement Plan, eligible at 90 days
• Referral Program
• Annual holiday bonus program
• Birthday time off (to be used within 2 weeks from birthday)
• Monthly team meals