Lead Front Desk Concierge - High Point Univ - Kahn Hotel & Alo Res

Job Responsibilities

• Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks
• Trains and guides guest service staff on job duties, customer service, systems, and procedures
• Greet and provide customer service to guests while anticipating their needs
• Responsible for performing service recovery to patients/customers who have received unsatisfactory service
• Book reservations and coordinate registration
• Operate a register and/or software system to complete cash and credit card transactions
• Answers phone calls and emails and deliver messages as needed
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Reconciles disputed guest charges
• Participates in Quality Assurance Programs and reviews to address areas in need of improvement

Qualifications

• Supervisory experience in a related role preferred
• Previous guest services experience required
• High school diploma or equivalent required
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrate organization skills, accuracy, and attention to detail

About the Role

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

Benefits

In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Pay

The pay range for this position is $18.00 - $24.00 per hour, depending on qualifications and experience.

Schedule

The schedule for this position is typically Monday through Friday, with some flexibility based on business needs.

Skills

Skills required for this position include excellent customer service skills, interpersonal and communication skills, organization skills, accuracy, and attention to detail.

Benefits

At Aramark, we offer competitive benefits including health insurance, retirement plans, and paid time off. For more information, please visit our careers website or connect with us on social media.