Front Desk Concierge

Seabreeze Management Company is a full-service property management firm with a diverse portfolio of over 150,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 35 years. With offices throughout California, Nevada, Arizona, Idaho, and Washington, Seabreeze and its family of companies has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity. At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable,” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.

About the role

Provide high-quality concierge services for residential properties. The Concierge proactively anticipates the needs of the customer so a solution can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each customer, reminding the customer of scheduled events, and protecting the customer from unnecessary or unwanted demands by others.

Responsibilities

• Deliver personalized concierge services to residents, including coordinating deliveries, transportation, reservations, and special requests with a focus on hospitality.
• Act as the primary point of contact for day-to-day resident needs, ensuring a warm, welcoming environment and prompt resolution of concerns.
• Manage access control with discretion, assisting guests, vendors, and contractors while upholding building security and privacy standards.
• Liaise with property management to relay resident feedback, track amenity usage, and support community events or on-site programs.

Requirements

• Must demonstrate a positive attitude and professional demeanor, serving as an ambassador for the company, and encouraging other employees to do the same.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to read and interpret documents such as operating and procedural manuals.
• Ability to perform basic math skills such as addition, subtraction, multiplication, and division.
• Requires strong communication, organizational, decision-making, and interpersonal skills.
• Ability to be detail-oriented while maintaining thorough follow-through.
• Ability to multi-task and to work well under pressure.
• Requires professional demeanor with ability to use independent judgment to handle any customer services matters in a satisfactory manner.
• Proficiency with electronic resources such as Internet search, Outlook, and Word.
• Possess a valid state-issued driver’s license with a clean driving record, and the ability to proficiently operate a standard transmission vehicle.
• Two years’ prior hospitality experience preferred.
• Some higher education or vocational training specializing in the hospitality industry desired.
• Good geographic knowledge of the surrounding area.
• Strong written and verbal communication skills in order to communicate effectively with employees and clients at all levels of the organization.

Schedule

Thursday through Monday, 7:30 AM – 3:30 PM.

Work Environment

The concierge works in a well-lighted, clean environment. They constantly interact with other people and may have to handle several responsibilities at once. The Association maintains a smoke-free environment in its offices, buildings, and Clubhouse complex.