Concierge

Pay range: $15.50 - $18.00 per hour. PRN position with various shift options available.

Open Interviews

We are hosting Open Interviews every Wednesday from 10:00 AM to 12:00 PM at 236 Commons Way, Williamsburg VA 23185. Explore in-demand careers with representatives from each department.

About the Role

The Concierge serves as the front-of-house for all external stakeholders and guests. As the first point of contact, a courteous, professional manner and appearance are essential for maintaining good public relations. The main objective is to assist the Community Leadership Team in ensuring the community runs smoothly through administrative activities.

Qualifications

• High school education or equivalent required.
• Must be able to read, write, speak, and understand the English language.
• Prior experience working with the public.
• Basic computer skills preferred.
• Must be comfortable with a multi-line telephone system, including answering, taking messages, and transferring calls.
• Good physical and mental health; PPD screening required.
• Must have an interest in people, especially the geriatric population.
• Ability to work without close supervision and follow verbal and written instructions.
• Must use tact and courtesy in dealing with staff, residents, their families, and visitors.
• Must possess the ability to communicate effectively with all levels of management, employees, and outside contacts.
• Must be willing to perform non-professional duties.
• Must be level-headed in emergency situations and have an acute sense of responsibility.
• Must possess a spirit of cooperation and enthusiasm.
• Must attend all mandatory company meetings and specified training sessions.
• Must maintain confidentiality.

Responsibilities

• Receive guests and visitors, having them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone, take messages (including caller’s name, telephone number, time, and date of call), respond to requests, and forward information to other staff members.
• Announce appointments and arrivals to appropriate staff.
• Type memos, correspondence, reports, and other documents as requested.
• Sort and distribute mail appropriately to mailboxes, residents, and departments if requested.
• Create and maintain an atmosphere of warmth, personal interest, and positive emphasis.
• Maintain confidentiality of all pertinent resident information to ensure resident rights are protected.
• Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and community information.
• Assemble and maintain admission and information packets.
• Keep front desk and lobby area neat and organized.
• Perform any other duties assigned by the Business Office Manager or Executive Director.

Culture Ambassador

• Models the core values of the company:
  • We Care About People
  • We Do the Right Thing
  • We are Passionate, Have Fun, and Celebrate Success
  • We Speak Up! It’s Our Responsibility
  • We Take Ownership and Add Value
  • We are Respectful
• Ensures all personnel exemplify the core values of the company at all times.
• Create and drive the sales culture at the community.