Hospitality Lead- Front Desk

About the role

The Hospitality Lead Front Desk position offers career advancement in a fast-paced, growth-oriented organization. Key responsibilities include supporting the vision and goals of the General Manager, assisting in creating and implementing new service initiatives, and managing daily operations of the front desk, rooms control, and PBX.

Responsibilities

• Serves as a hands-on leader and visible front office team member who leads by example
• Maintains positive working relationships with all other departments
• Monitors departmental service levels and acts accordingly
• Assists with internal audits to ensure compliance with corporate SOPs and QA standards
• Trains and mentors staff
• Works all shifts as needed
• Checks guests in/out, answers phones, and handles guest comments and concerns
• Manages the resorts room matrix, discrepant reservations, and maintains inventory
• Maintains front desk controls, cash drawers, change given, and key inventories
• Follows up on maintenance/housekeeping requests
• Ensures guest satisfaction by responding to guest needs and leading other Team Members in handling guests' concerns

Requirements

• High School Diploma/GED
• Minimum 2 years of experience in hotel/resort operations, preferably in vacation ownership
• Exceptional communication and leadership skills
• Excellent interpersonal skills when dealing with guests, Team Members, and the general public
• Knowledge of daily operations of the front desk, reservations, and problem resolution
• AS400/TSW experience preferred
• Ability to supervise a staff of Team Members
• Knowledge of Vacation Ownership is preferred

Qualifications

• Ability to step into any role as necessary

Benefits

• Competitive Salary
• Paid Time Off and Paid Holidays
• Career Growth
• Medical/Dental with employer contribution
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long term disability
• 401(k) retirement plan
• Travel Perks to Resort Locations
• Company Perks Program

Pay

TBD

Schedule

TBD

Skills

• Strong communication and leadership skills
• Excellent interpersonal skills
• Knowledge of front desk operations and problem resolution
• Supervisory experience
• Understanding of Vacation Ownership

Benefits

• Medical/Dental coverage with employer contribution
• Life and disability insurance
• 401(k) retirement plan
• Travel perks to resort locations
• Company perks program

Capital Vacations is an Equal Opportunity Employer