Front Desk Supervisor - Hospitality

About the role

The Front Office Supervisor II (Campground) oversees the front office/front desk team at the Campground and ensures guests receive the highest standard of service.

Responsibilities

• Schedule the front office/front desk staff for the Campground, Activities Center, and General Store
• Supervise daily shifts
• Respond to guest complaints or requests
• Communicate between departments
• Lead continuing Campground front office/front desk training
• Assist the management team with daily tasks

Requirements

• 2-4 years hotel/restaurant supervisory experience
• Training skills: assess skill level of employees and modify training as needed
• Strong mentoring skills: role model, supervise, and provide feedback
• Excellent communication and organizational skills
• Professional demeanor
• Proficient computer skills: Word, Excel, and PowerPoint
• Able to work on feet for extended periods
• Able to work a flexible work schedule including evenings, weekends, and holidays

Preferred Requirements

• Associates Degree in a hospitality or business-related field
• BS degree in Hospitality Management preferred