Hotel Front Desk Supervisor

About the Property

At the DoubleTree By Hilton Hotel Manchester Downtown we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the DoubleTree By Hilton Hotel Manchester Downtown with Pyramid Hotel Group can mean for you!

What You Will Have An Opportunity To Do

• Assists in supervising the daily operation of the Front Desk
• Supervise and ensure high level of guest service at the desk and bell station
• Resolve guest complaints in a professional and courteous "CARE" attitude
• Ensure completion of the daily tasks by the Front Desk staff
• Supervise and maintain procedures for monies, guest security, and emergency situations
• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
• Provides sales information to guests, assists in upgrading rooms and achieving maximum hotel revenue
• Responsible for training new employees in hotel procedure and providing feedback to the department manager for employee reviews
• Trained in the Reservation and Night Audit responsibilities
• Practices courtesy and cooperates with co-workers, management, and guests
• Follows safety rules and practices good housekeeping
• Ensures the Maid Market is properly stocked and updated throughout the shift
• Keep Front Office Manager updated on all stock that is running low

Qualifications

• Must have a minimum of 3 years previous HOTEL FRONT DESK experience
• Must have full availability for second shift 7 days a week

Pay

$20.50