Hotel Front Desk Supervisor

About the role

Directly supervises and trains all front office associates and ensures completion of all front office duties. Directs and coordinates front office activities to ensure a seamless guest experience.

Responsibilities

• Participate in the selection and training of all front office associates.
• Schedule and supervise workload during shifts of front office associates.
• Evaluate job performance of each front office associate and provide coaching when necessary.
• Maintain working relationships and communicate with all departments.
• Verify that accurate room status information is maintained and properly communicated.
• Resolve guest concerns quickly, efficiently, and courteously.
• Update group information and maintain, monitor, and prepare group requirements.
• Relay information to appropriate individuals and departments.
• Work within the allocated budget for the front office.
• Conduct regularly scheduled meetings of front office associates.
• Ensure front office associates always present a neat and clean appearance.
• Prepare performance reports related to front office.
• Monitor high balance guests and take appropriate action.
• Ensure implementation and compliance of all company policies and brand standards.
• Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Ensure that employees are always attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
• Act as the Manager on Duty, providing guidance and support to all departments in the hotel when required.
• May be required to help with housekeeping functions on occasion.
• Perform other duties as requested by management.

Requirements

• Ability to lift up to thirty (30) pounds.
• Ability to walk, bend, stretch, stand and/or sit for extended periods of time.
• Some exposure to chemicals.

Qualifications

• Must be enthusiastic and energetic with a passion for hospitality.
• Prior supervisory/management experience required; experience in a hotel environment highly desired.
• Ability to read, write, and speak English fluently.
• Proficiency in computers to include Microsoft Word, Excel, and other hotel operating systems.
• Proven record of success with Quality Assurance reviews and Guest Satisfaction.
• Excellent oral and written communication skills.
• Thorough understanding of total hotel operations.

Pay

Range: $22 – $24 USD per hour