Hotel Front Desk Supervisor

Responsibilities

• Must have open availability to include evenings and weekends.
• Responsible for assisting the Assistant Front Office Manager in directing the operations of the front office on a daily basis.
• Supervises and works with the Front Office staff to ensure the highest quality of guest service.
• Ensures that all front office associates receive adequate training for the performance of the position.
• Provides feedback on a continual basis.
• Participates in the training, development, and disciplining of all front office staff.
• Maintains records of absences and tardiness.
• Performs all front office duties, including check-in, check-out, reservations, etc.
• Answers inquiries pertaining to hotel policies and services.
• Ensures that all required reports are completed and submitted in a timely manner.
• Ensures guest satisfaction by responding to and resolving guest complaints.
• Is aware of direct competition.
• Fills in at the front desk and reservations when staffing needs and hotel needs dictate.
• Maintains regular contact with the Housekeeping Department to ensure proper room status.
• Fills in for the Assistant Front Office Manager in his/her absence.
• Must wear the required uniform.
• Maintains a neat, clean, well-groomed appearance.
• Ensures that staff are in adherence to uniform/grooming standards at all times.
• Ensures that all guests are served.
• Notifies the Front Office Manager of guest comments.
• Performs other duties as assigned by management.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
• Associate's Degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination and experience. In-depth knowledge of Front Office and Reservations System procedures. Marriott experience preferred.

About Marriott Tacoma Downtown

Elevate your stay at Marriott Tacoma Downtown. Our four-star hotel in Downtown Tacoma, WA, offers comfortable accommodations with contemporary décor and ultramodern on-site amenities. From the moment you walk through the grand entrance, our staff is here to make sure you get everything you need for an exceptional travel experience. Head to the rooftop pool to take in stunning views of Downtown Tacoma or visit one of the nearby Tacoma restaurants for a delicious meal. Whether you're in Tacoma on business or leisure, travel brilliantly at Marriott Tacoma Downtown.