Hospitality Desk Lead

About the role

Midtown is looking for a Hospitality Lead who will play a key role in creating a positive experience in every interaction with members and guests. Midtown believes in putting the customer at the center of every decision that we make. Customer Experience is our strategy, and our members are our marketers. But it takes focus to stay on strategy in a fast-paced and dynamic health club environment. As the Hospitality Lead, you will be responsible for developing, directing, and leading our Hospitality Team in delighting our members and guests each day. Your ability to communicate and to bring the team together will be mission critical.

Responsibilities

• Demonstrate sound judgment, professionalism and optimism while directing the work of associates
• Assist with front desk training and holding associates accountable for carrying out defined procedures and behaviors.
• Help members with program registration, payment processing, and scheduling services.
• Handle check-ins, addressing questions and resolving issues appropriately.
• Maintain cleanliness of front desk areas to contribute to an exceptional facility experience.
• Contact housekeeping and maintenance departments when a problem is reported.
• Answer queries regarding club services and facilities