Hospitality Lead- Front Desk

About the role

The Hospitality Lead Front Desk position offers career advancement in a fast-paced, growth-oriented organization. Key responsibilities include supporting the vision and goals of the General Manager, assisting in the creation and implementation of new service initiatives, and managing daily operations such as guest check-ins/check-outs, phone handling, and resolving guest issues.

Responsibilities

• Serves as a hands-on leader and visible front office team member who leads by example
• Maintains positive working relationships with all other departments
• Monitors departmental service levels and acts accordingly
• Assists with internal audits to ensure compliance with corporate SOPs and QA standards
• Trains and mentors staff members
• Works all shifts as needed, including being the Manager on Duty as required
• Handles guest inquiries and concerns
• Manages the room matrix, discrepant reservations, and inventory
• Monitors front desk controls, cash drawers, change given, and key inventories
• Follows up on maintenance/housekeeping requests
• Ensures guest satisfaction by addressing their needs
• Ability to step into any role as necessary

Requirements

• High School Diploma/GED
• Minimum 2 years of experience in hotel/resort operations, preferably in vacation ownership
• Exceptional communication and leadership skills
• Excellent interpersonal skills when dealing with guests, Team Members, and the general public
• Knowledge of daily operations of the front desk, reservations, and problem resolution
• AS400/TSW experience preferred
• Ability to supervise a staff of Team Members
• Knowledge of Vacation Ownership is preferred

Benefits

• Competitive Salary
• Paid Time Off and Paid Holidays
• Career Growth
• Medical/Dental with employer contribution
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long term disability
• 401(k) retirement plan
• Travel Perks to Resort Locations
• Company Perks Program

Qualifications

• High School Diploma/GED
• Minimum 2 years of experience in hotel/resort operations, preferably in vacation ownership
• Exceptional communication and leadership skills
• Excellent interpersonal skills when dealing with guests, Team Members, and the general public
• Knowledge of daily operations of the front desk, reservations, and problem resolution
• AS400/TSW experience preferred
• Ability to supervise a staff of Team Members
• Knowledge of Vacation Ownership is preferred

Skills

• Strong communication and leadership skills
• Excellent interpersonal skills
• Knowledge of front desk operations
• Supervisory experience
• Experience with AS400/TSW
• Knowledge of Vacation Ownership

Pay

Salary is competitive and commensurate with experience.

Schedule

Shift work is required, including weekends and holidays.

Benefits

• Competitive Salary
• Paid Time Off and Paid Holidays
• Career Growth
• Medical/Dental with employer contribution
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long term disability
• 401(k) retirement plan
• Travel Perks to Resort Locations
• Company Perks Program

Capital Vacations is an Equal Opportunity Employer

We celebrate diversity and support an inclusive workplace!