Lead Spa Concierge - Front Desk

About the role

Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, they provide guests a holistic approach to wellness that lasts long after they leave the spa. With 86 locations nationwide, they are the gold standard of neighborhood spas, powered by their commitment to an unparalleled spa experience that focuses on total well-being. For more information visit them at woodhousespas.com.

Primary Responsibilities

• Being a steward of the Woodhouse brand.
• Ensures that every guest has a friendly, inviting, and memorable experience.
• Answers incoming calls, and listens to our guests’ needs to schedule appointments or provide service recommendations and collect payment for services.
• Pairs with the therapists to increase guest retention by scheduling the guest’s next appointment during checkout and promoting the recommended products.
• Edits guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities, and helping them to have a seamless experience.
• Drives service and retail sales by educating guests on products and services. Assists the concierge team in reaching monthly retail sales goals.
• Remembers the small details that make Woodhouse Spa special - guest's favorite or personal information like birthdays and anniversaries.
• Must be able to work well with other Team Members, Managers, and interact with our guests.
• Regular and consistent attendance is required to perform the essential functions of this position.
• Must be able to work weekends and some holidays.
• Must comply with all company policies and procedures.

Qualifications

• A high school diploma or equivalent required.
• Ability to work in a fast-paced environment and maintain professionalism.
• Comfortable interacting with guests in a spa setting.
• Leadership experience in a similar role, front-office operations, or retail sales experience required.
• Proven track record of driving sales goals and initiatives, including retail sales.
• Proficiency in English language (reading, writing, and verbal).
• Computer proficiency.
• Previous customer service and telephone reservations experience preferred.

Physical Demands

• Ability to stand and bend over for extended periods.
• Ability to lift up to 45 lbs.

Classification

Spo Concierge
Full Time
32-40 hours
Saturday or Sundays Required