Front Desk Luxury Spa Concierge

Benefits

• 401(k) matching
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Responsibilities

• Open or close the spa depending on your shift schedule.
• Check-in each guest for their service and assist at check-out after their service has concluded.
• Answer our multi-line phone system.
• Schedule services for guests using our MEEVO software system.
• Confirm appointments and help prepare therapists for service day.
• Pre-book our guests at check-out for future services.
• Provide amenities to guests when needed.
• Provide 5 Star Customer Service.
• Ensure and maintain spa cleanliness and presentation at all times.
• Ensure Sanitation Standards are met and exceeded in Spa.

Qualifications

• 1 year of front desk or customer service experience – at a spa, restaurant or hotel is preferred.
• Experience using a scheduling spa software is preferred.
• Able to work weekends - 1 Weekend day shift required of all Employees - Currently seeking Sunday availability.
• Be flexible to accommodate and support schedule needs for Front Desk Team & Woodhouse Customer Service Standards.
• Possess strong professional communication and excellent customer service skills.
• Must be able to multi-task in a fast paced environment.
• Must have the ability to stand for long lengths of time.
• Positive attitude is required.

SkillsExpertise on all Woodhouse Signature Services and MEEVO System software.

Continuous customer service and retail product training.

Opportunities to grow in our Company and the spa industry.

Generous discounts and opportunities to enjoy services and products.

Requirements

• High school or equivalent education.
• Experience in hospitality is preferred but not required.