Lead Front Desk Associate

Key Responsibilities

• Proactively follow up on new leads via phone, text, and email to convert inquiries into booked appointments and memberships
• Confidently present and sell The Lash Lounge® membership options and retail products
• Track, manage, and nurture leads through the CRM system
• Maintain accurate guest records, memberships, and payments
• Serve as the lead and role model for front desk associates, setting expectations around sales, service, and professionalism
• Assist in training and coaching front desk staff on scripts, objection handling, and closing techniques
• Support daily front desk operations including scheduling, check-in/check-out, and guest flow
• Create a welcoming, luxury experience for every guest—both in person and over the phone
• Resolve guest concerns with professionalism and a solution-oriented mindset

Qualifications

• 2+ years of experience in sales, front desk, hospitality, or customer service (membership-based spa/salon experience preferred)
• Proven ability to sell memberships, packages, or recurring services
• Strong phone presence and confidence handling objections
• Leadership mindset with the ability to coach and motivate others
• Organized, detail-oriented, and comfortable working with goals and metrics
• Flexible availability, including evenings and weekends

Compensation & Benefits

• Competitive hourly pay + commission/bonuses based on membership sales
• Free lash extensions and other salon services
• Discounts on retail products
• Growth opportunities
• A supportive, positive team culture