Lead Front Office Associate

Responsibilities

• Provide ongoing observation and support to Front Office Associates and the Front Office Registration staff to ensure efficient daily operations.
• Dedicate approximately 30% of weekly in-office time to coaching support staff, providing feedback, overseeing front desk activities, and adjusting workflows as needed.
• Escalate staff concerns or performance issues to the Office Manager and/or Administrative Operations Supervisor in a timely manner.
• Support onboarding and training efforts for new support staff in partnership with Support Training Coordinators.
• Aid in front office operations and support staff responsibilities as needed to maintain workflow continuity.
• Open or close the clinic as required to ensure appropriate coverage.
• Maintain a foundational understanding of billing processes and insurance coverage.
• Complete additional projects and assignments as directed by leadership.

Requirements

• Highschool diploma or equivalent.
• Experience working in health care facilities and an interest in behavioral health preferred.
• Ability to lead a small Front Office team successfully.

Physical Requirements

• Occasionally lift and move office supplies which can include reams of paper that weigh up to 50lbs.

Benefits

• Medical
• Dental
• Vision
• 401k
• Long Term Disability
• Short Term Disability
• Life Insurance
• PTO and Paid Holidays

Compensation

This is a non-exempt position. Total earnings for this position will start at $19.00 hourly. Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE. Employees in these positions are W2.