Front Office Associate
Job Summary
At Sagent Behavioral Health, we're dedicated to helping individuals find hope through our HOPE values: Humility, Optimism, People-Centered, and Ethical Practice. With over 2,000 team members across 80+ locations in five states, we offer comprehensive support and resources to foster a thriving career.
Location
1105 North Ankeny Blvd, Ankeny, IA 50021
Schedule
Monday through Friday 7:45AM - 4:15PM
Benefits
- Medical
- Dental
- Vision
- 401(k)
- Long Term Disability
- Short Term Disability
- Life Insurance
- Paid Time Off (PTO)
- Paid Holidays
Responsibilities
- Interacts with all patients and visitors with warmth and professionalism.
- Check-in patients for appointments, verify demographic information, provide paperwork, and collect payments.
- Ensure seamless coordination of care by scheduling patient appointments and collaborating with providers using multiple computer systems.
- Participate in administrative tasks such as electronic filing, scanning, faxing, and mailing in a timely manner.
- Answer inbound and make outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate.
- Maintain a clean and organized front desk and waiting room space by managing patient paperwork, office supplies, and other amenities.
- Handle patient concerns and crises with empathy and patience while collaborating with site leadership to resolve, as needed.
- Attend mandatory meetings and trainings.
Requirements
- High school diploma or equivalent.
- Experience working in health care facilities and an interest in behavioral health preferred.
Physical Requirements
Occasionally lift and move office supplies which can include reams of paper that weigh up to 50lbs.
Compliance
All names and materials seen in this position are strictly and highly confidential due to state and federal regulations on patient privacy. Compliance of all HIPAA related regulations will be strictly enforced by management.
Compensation
This is a non-exempt position. Total earnings for this position will start at $16.00 hourly. Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE. Employees in these positions are W2.
Equal Opportunity Employer
Sagent Behavioral Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.