Lead Front Office Associate

Job Summary

RAYUS now offers DailyPay! Work today, get paid today! The pay range for this position is $19.44-$28.10 based on direct and relevant experience. RAYUS Radiology is looking for a Lead Front Office Associate to join our team.

About the role

This is a leadership role within the greater administrative team; from process improvements, staff planning, training and supervision. This is a full-time position working Monday-Friday from 8:00am-4:30pm, occasional weekends as needed.

Responsibilities

• Registration: Greet and checks-in patients scheduled for imaging services; processes payment as needed. Answer phones and handles calls in an efficient and friendly manner. Field phone calls appropriately for Center Team Members. Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information. Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup. Order office supplies as needed. Complete patient appointment confirmation calls and provide preparation instructions to patients. Fax/scan reports, billing information, and medical release forms as requested.
• Scheduling: Arrange transportation, interpreters, and hotel accommodations for patients when appropriate. Enter and submit patient exam orders. Verify patient exam orders match exam schedules. Schedule referrals and ensures proper authorizations are obtained. Schedule walk-in patients. Process requests for image orders and CDs from both the referring physicians and patients. Maintains an up-to-date and accurate pending-scheduling list. Maintain an up-to-date and accurate database of all current and potential referring physicians.
• Insurance: Verify patient's insurance coverage. Pre-certify all patient exams with the patient's insurance company. Obtain insurance authorizations. Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments. Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines.

Qualifications

• Required: High School Diploma, or equivalent Four (4) years’ customer service experience Two (2) years’ experience working in a professional office environment Experience serving as a resource to others and proactively identifying process improvement opportunities Experience leading/mentoring others
• PREFERRED: Associate degree in a medical related, or other applicable field Two (2) years’ experience working in a professional medical office experience Previous experience directly supervising others Working knowledge of medical terminology Working knowledge of medical insurance terminology Bilingual

Skills

• Working knowledge of medical terminology
• Working knowledge of medical insurance terminology

Benefits

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services!

Pay

Based on direct and relevant experience, the pay range for this position is $19.44-$28.10 per hour.

Schedule

This is a full-time position working Monday-Friday from 8:00am-4:30pm, occasional weekends as needed.