Lead Front Office Associate

RAYUS now offers DailyPay — work today, get paid today! Plus, a $3,000 sign-on bonus is available for this position.

About the role

RAYUS Radiology is challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Join our team as a Lead Front Office Associate and help us deliver clinical excellence in communities across the U.S.

Pay

The pay range for this position is $20.89 - $30.20 per hour, based on direct and relevant experience.

Schedule

This is a full-time position with 8-hour shifts between 7:00 AM and 5:00 PM, Monday through Friday.

Responsibilities

• Registration (30%)
  • Greet and check-in patients scheduled for imaging services; process payments as needed
  • Answer phones and handle calls efficiently and courteously
  • Field phone calls appropriately for Center Team Members
  • Act as a liaison between imaging technologists and patients, relaying messages about scanner status and clinic updates
  • Maintain the front office lobby by organizing supplies, straightening magazines, and assisting with general cleanup
  • Order office supplies as needed
  • Maintain patient information sheets
  • Push patient imaging via electronic interfaces
  • Complete patient appointment confirmation calls and provide preparation instructions
  • Fax, scan, and handle reports, billing information, and medical release forms as requested
• Scheduling (15%)
  • Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
  • Enter and submit patient exam orders
  • Verify patient exam orders match exam schedules
  • Schedule referrals and ensure proper authorizations are obtained
  • Schedule walk-in patients
  • Process requests for image orders and CDs from referring physicians and patients
  • Maintain an up-to-date pending-scheduling list
  • Maintain an accurate database of current and potential referring physicians
• Insurance (15%)
  • Verify patient's insurance coverage
  • Pre-certify all patient exams with the patient's insurance company
  • Obtain insurance authorizations
  • Apply knowledge of insurance carriers (e.g., Medicare) and procedures requiring waivers to obtain pre-authorization prior to appointments
  • Facilitate Release of Information (ROI) requests for patients, referring offices, medical facilities, attorneys, and insurance companies following company guidelines
• Functional Team Leadership (35%)
  • Coordinate the training and onboarding of new team members
  • Assist the Supervisor or directly facilitate and lead regular team meetings and one-on-ones
  • Assist with the hiring process for new team members
  • Monitor and approve assigned team member timecards
  • Initiate or participate in annual performance evaluations, learning/development, and performance management of assigned team members
  • Assist with developing team member schedules to ensure appropriate staffing and coverage
  • Evaluate workflows and implement process improvements for the team/department
  • Ensure the team is knowledgeable about company and department policies and procedures
  • Proactively support team members to maintain the highest level of patient satisfaction
  • Manage the department in the absence of the supervisor and coordinate schedules to ensure coverage
  • Lead special projects and/or committees as assigned
• Other Duties (5%)
  • Complete other tasks and projects as assigned

Requirements

• High School Diploma or equivalent
• Four (4) years of customer service experience
• Two (2) years of medical front office experience, with demonstrated ability to serve as a resource, train and coach team members, and identify process improvements
• Demonstrated knowledge of medical terminology
• Experience leading or mentoring others
• Business office experience with minimal processing errors
• Medical insurance knowledge
• Highly proficient in using computer systems and typing
• Solid working knowledge of Microsoft Office Suite (Outlook, Word, Teams, Excel)

Preferred Qualifications

• Associate degree in a medical-related field
• Previous experience directly supervising others
• Bilingual

Benefits

• Medical, dental, and vision insurance (based on eligibility)
• 401k with company match
• Life and disability insurance
• Tuition reimbursement
• Adoption assistance
• Pet insurance
• Paid time off (PTO) and holiday pay

DailyPay implementation is contingent upon an initial set-up period.