Lead Front Office Associate

RAYUS now offers DailyPay! Work today, get paid today! The pay range for this position is $20.89 - $26.00 based on direct and relevant experience.

About the role

RAYUS Radiology is looking for a Lead Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together!

This is a leadership role within the greater administrative team; from process improvements, staff planning, training and supervision. This is a full-time position working 40 hours per week. Shifts are Monday - Friday from 9:00am-5:30pm.

Responsibilities

• Registration (30%)
  • Greet and check-in patients scheduled for imaging services; process payment as needed
  • Answer phones and handle calls in an efficient and friendly manner
  • Field phone calls appropriately for Center Team Members
  • Act as liaison between imaging technologists and the patients waiting for exams, and relay messages regarding scanner status and other Clinic information
  • Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
  • Order office supplies as needed
  • Maintain supply of patient information sheets
  • Push patient imaging via electronic interfaces
  • Complete patient appointment confirmation calls and provide preparation instructions to patients
  • Fax/scan reports, billing information, and medical release forms as requested
• Scheduling (15%)
  • Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
  • Enter and submit patient exam orders
  • Verify patient exam orders match exam schedules
  • Schedule referrals and ensure proper authorizations are obtained
  • Schedule walk-in patients
  • Process requests for image orders and CDs from both the referring physicians and patients
  • Maintain an up-to-date and accurate pending-scheduling list
  • Maintain an up-to-date and accurate database of all current and potential referring physicians
• Insurance (15%)
  • Verify patient's insurance coverage
  • Pre-certify all patient exams with the patient's insurance company
  • Obtain insurance authorizations
  • Apply knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
  • Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines
• Functional Team Leadership (35%)
  • Coordinate the training and onboarding of new team members
  • Assist the Supervisor, or directly facilitate and lead regular team meetings and assigned team member one-on-ones
  • Assist with the hiring process for new team members
  • Monitor and approve assigned team member timecards
  • Initiate and/or participate in the annual performance evaluations, learning/development, and performance management of assigned team members
  • Assist with the development of team member schedules to provide for planned time off, ensuring appropriate staffing levels and adequate coverage
  • Evaluate workflows and implement process improvements for the team/department as appropriate
  • Ensure the team has knowledge of company and department policies and corresponding procedures
  • Proactively provide support to team members to ensure the highest level of patient satisfaction is reached and maintained
  • Manage the department (in the absence of supervisor) and coordinate schedules to ensure appropriate coverage
  • Lead special projects and/or committees, as assigned
• Other (5%)
  • Complete other tasks and projects as assigned

Requirements

• High School Diploma, or equivalent
• Four (4) years' Customer Service experience
• Two (2) years' experience in medical front office experience, with demonstrated ability to serve as a resource to others, effectively train and coach team members, and identify process improvement opportunities
• Demonstrated knowledge of medical terminology
• Experience leading/mentoring others
• Business office experience, with minimal processing errors
• Medical insurance knowledge
• Highly proficient in using computer systems and typing
• Solid working knowledge of Microsoft Office Suite: Outlook, Word, Teams, Excel
• Bilingual (Spanish preferred)

Preferred Qualifications

• Associate degree in a medical related field
• Previous experience directly supervising others

Benefits

• Medical, dental, and vision insurance
• 401k with company match
• Life and disability insurance
• Tuition reimbursement
• Adoption assistance
• Pet insurance
• PTO and holiday pay

DailyPay implementation is contingent upon initial set-up period.

Pay

$20.89 - $26.00 per hour based on direct and relevant experience

Schedule

• Full-time, 40 hours per week
• Monday - Friday, 9:00am - 5:30pm