Lead Front Office Associate

About the role

Lead Front Office Associate at Sagent Behavioral Health, located at 11660 Round Lake Blvd NW, Ste 120, Coon Rapids, MN 55433. The role is an onsite, full‑time position (1.0 FTE) that serves as the first point of contact for patients, delivering a positive and welcoming experience in every interaction. Responsibilities include coaching front office staff, supporting onboarding and training, maintaining workflow continuity, opening or closing the clinic as needed, and ensuring compliance with HIPAA regulations.

Schedule

Monday through Friday, 6:30 AM – 3:00 PM.

Responsibilities

• Provide ongoing observation and support to Front Office Associates and the Front Office Registration staff to ensure efficient daily operations.
• Dedicate approximately 30% of weekly in‑office time to coaching support staff, providing feedback, overseeing front desk activities, and adjusting workflows as needed.
• Escalate staff concerns or performance issues to the Office Manager and/or Administrative Operations Supervisor in a timely manner.
• Support onboarding and training efforts for new support staff in partnership with Support Training Coordinators.
• Assist with front office operations and support staff responsibilities as needed to maintain workflow continuity.
• Open or close the clinic as required to ensure appropriate coverage.
• Maintain a foundational understanding of billing processes and insurance coverage.
• Complete additional projects and assignments as directed by leadership.
• Ensure compliance with HIPAA regulations and maintain strict confidentiality of patient information.

Requirements

• High school diploma or equivalent.
• Experience working in health care facilities and an interest in behavioral health preferred.
• Ability to lead a small Front Office team successfully.
• Physical ability to occasionally lift and move office supplies, including reams of paper up to 50 lbs.

Benefits

• Medical, Dental, Vision coverage
• 401(k) retirement plan
• Long Term Disability, Short Term Disability, and Life Insurance
• PTO and Paid Holidays

Pay

Non‑exempt position with a starting rate of $19.00 per hour. Actual compensation may vary based on licensure, experience, skill set, internal equity, schedule, and/or location.