Lead Barista, Ralph's Coffee, Palo Alto

About the role

The Lead Barista, Ralph’s Coffee, will ensure a consistently memorable hospitality experience for the department, while ensuring the implementation and accuracy of day to day operational processes, procedures and standards for the Hospitality business.

Responsibilities

• Maintains a clean, organized and stocked environment that adheres to company, health and safety standards.
• Informs Assistant Hospitality Manager and Hospitality Manager of supply needs for all branded retail product, food, coffee, dry goods, supplies, and other product and materials as needed.
• Aids in the distribution of product shipments as needed.
• Supports any inventory management as directed.
• Accurately manages inventory to ensure we are always stocked with necessary items.
• Promotes and practices safe work habits, reporting to the Assistant Hospitality Manager and Hospitality Manager of potential safety hazards and operational inconsistencies.
• Provides outstanding service and maintains a welcoming environment that generates customer traffic and builds loyalty by exceeding customers’ expectations.
• Proactively solves customer problems and satisfies customers in all situations.
• Demonstrates customer service and hospitality standards by greeting and responding to all customers with fast, efficient, friendly, personalized, and professional service.
• Strives to develop a rapport with customers by learning their names, favorite drinks and food items.
• Responds proactively to prevent customer service situations.
• Follows all Company drink recipes and procedures, maintaining the highest quality and consistent product standards.
• Lead by example by ensuring the team is educated on our products and services, by developing an understanding of our various types of coffee, tea products, blends and roasts, as well as knowledge of coffee and tea regions, and the various differences in flavor and blends.
• Tastes products on a per shift basis to ensure the highest quality of product.
• Supports the Assistant Hospitality Manager and Hospitality Manager with technical training and standards of Ralph’s Coffee and ensuring all team members are able to effectively deliver on these expectations.

Requirements

• Several years of Retail or Hospitality experience, preferably in an elevated service environment.
• Strong communication and interpersonal skills.
• Must be able to work mornings, weekends, evenings and special events as needed.
• Well-organized and detail-oriented and able to multi-task.

Qualifications

• This position will require frequent standing and use of hands and arms.
• Must be able to lift up to 30lbs and frequently bend and twist from the waist.
• Regularly required to handle food, hot beverages, and work with sharp objects.

Skills

• Customer service and hospitality standards.
• Technical training and standards of Ralph’s Coffee.

Benefits

• Salary range: $18 - $32.21 hourly.

Pay

• $18 - $32.21 hourly.

Schedule

• This position will require frequent standing and use of hands and arms.
• Must be able to lift up to 30lbs and frequently bend and twist from the waist.
• Regularly required to handle food, hot beverages, and work with sharp objects.