Lead Barista, Ralph's Coffee, Harriman

About the role

The hospitality associate at Ralph Lauren Corporation is responsible for creating unforgettable moments for high-net-worth guests and VIP clientele. This individual will provide personalized hospitality services, coordinate with cross-functional teams, and uphold the brand’s values of discretion, privacy, and service excellence.

Responsibilities

• Greet and personally welcome VIP clients, brand partners, and special guests upon arrival to RL Club
• Offer a warm, elevated, and attentive introduction to the space
• Provide personalized hospitality services including beverage offerings, curated amenities, and tailored experiences aligned with client preferences
• Execute any client catering, entertainment or other guest accommodations
• Anticipate guest needs and preferences by building relationships, maintaining client profiles, and collaborating with sales associates, personal stylists, and management
• Maintain the ambiance, cleanliness, and presentation of the RL Club space to the highest standard at all times
• Care for and organize wardrobes including laundering, ironing, and coordinating attire for various occasions
• Identify and escalate opportunities to maintain an elevated experience in the club space
• Coordinate with cross-functional teams including retail, client experience & VIP, and tailor shop to ensure a seamless and luxurious client journey
• Operate smart home technologies and digital tools to enhance efficiency in the club space
• Uphold the brand’s values, etiquette, and expectations for discretion, privacy, and service excellence

Requirements

• Proven experience in luxury hospitality, private members clubs, or high-end retail clienteling environments
• Exceptional interpersonal, communication, and relationship-building skills
• Strong attention to detail with the ability to anticipate and respond to client needs intuitively
• Professional appearance, poise, and demeanor reflective of the Ralph Lauren brand
• Flexible availability, including weekends, holidays, and special event coverage
• Passion for delivering elevated service experiences and creating meaningful, lasting client connections

Skills

• Computer skills preferred: Word, Excel, PowerPoint, and Outlook
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift up to 30 lbs. and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines
• Ability to operate the register, stand, move and walk for multiple hours

Benefits

Salary range: $18.54 - $29.57 hourly