Barista, Ralph's Coffee, Palo Alto

About the role

Ralph Lauren Coffee seeks a Customer Service Team Member to provide exceptional customer service and support in a fast-paced retail environment.

Responsibilities

• Greets customers and takes orders
• Processes cash and credit card transactions
• Serves hot and cold beverages according to brand specifications and customer requests
• Serves prepared foods & pastries
• Delivers customer service to exceed customers' expectations by responding to their needs with a sense of urgency
• Maintains a clean and comfortable store environment by stocking products appropriately, cleaning, and sanitizing
• Maintains equipment operation by following operating instructions
• Communicates effectively with store manager regarding store, employee, and customer needs
• Communicates customer feedback to managers and recommends new menu items
• Maintains a positive attitude towards guests, customers, clients, co-workers, etc.
• Performs other duties and tasks as assigned by the manager

Requirements

• Several years of experience as a barista or in a related position
• NYC Food Handler’s Certification
• Excellent customer service and interpersonal skills, both written and verbal
• Available to work flexible hours including Early mornings, evenings, weekends, nights, and/ or holidays
• Basic Math skills
• Able to stand for long periods of time and requires occasional lifting, carrying, pushing, and pulling of up to 25 lbs

Qualifications

• Passionate about Coffee
• A passion for hospitality and guest service
• An outgoing and energetic disposition
• A polished and stylish presence
• Strong verbal and written communication skills
• Proficiency with various POS systems is preferred

Skills

• Customer service skills
• Interpersonal skills
• Math skills
• Flexibility with schedule
• Physical stamina

Benefits

Not specified

Pay

$15 - $22.97 hourly

Schedule

Flexible hours including Early mornings, evenings, weekends, nights, and/ or holidays