Lead Barista, Ralph's Coffee, Palo Alto

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all.

About the role

The Lead Barista, Ralph’s Coffee, will ensure a consistently memorable hospitality experience while supporting the Assistant Hospitality Manager and Hospitality Manager within Ralph’s Coffee shop. This role focuses on maintaining customer experience, brand, and operational standards, and ensuring the Ralph’s Coffee team is fully trained on technical skills, safe work practices, product knowledge, store service standards, and brand philosophy. The Lead Barista promotes a friendly and welcoming environment for customers and team members, modeling the Company’s ethics and brand values.

Responsibilities

• Operations
  • Maintains a clean, organized, and stocked environment adhering to company, health, and safety standards.
  • Informs Assistant Hospitality Manager and Hospitality Manager of supply needs for branded retail product, food, coffee, dry goods, supplies, and other materials.
  • Assists in the distribution of product shipments and supports inventory management as directed.
  • Accurately manages inventory to ensure stock of necessary items.
  • Supports effective and positive communication among all team members.
  • Promotes and practices safe work habits, reporting potential safety hazards and operational inconsistencies.
• Service
  • Provides outstanding service and maintains a welcoming environment to build customer loyalty.
  • Proactively solves customer problems and satisfies customers in all situations.
  • Demonstrates customer service and hospitality standards by greeting and responding to customers with fast, efficient, friendly, personalized, and professional service.
  • Develops rapport with customers by learning their names, favorite drinks, and food items.
  • Responds proactively to prevent customer service issues.
• Product
  • Follows all company drink recipes and procedures, maintaining the highest quality and consistent product standards.
  • Leads by example in educating the team on products and services, including coffee and tea types, blends, roasts, regions, and flavor differences.
  • Tastes products per shift to ensure the highest quality.
• Training & Development
  • Demonstrates the ability to lead and communicate the Ralph’s Coffee and Ralph Lauren ways.
  • Supports the Assistant Hospitality Manager and Hospitality Manager with technical training and standards, ensuring all team members can deliver on expectations.

Requirements

• Several years of retail or hospitality experience, preferably in an elevated service environment.
• Strong communication and interpersonal skills.
• Ability to work mornings, weekends, evenings, and special events as needed.
• Well-organized, detail-oriented, and able to multi-task.
• Frequent standing and use of hands and arms.
• Ability to lift up to 30 lbs and frequently bend and twist from the waist.
• Regularly handles food, hot beverages, and sharp objects.

Pay

$18 - $32.21 hourly