Lead Baristas, Ralph's Coffee, Fashion Island

The Role

The Hospitality Lead Barista oversees process and product to ensure that exceptional luxury service standards, product/brand expertise, and hospitality are consistently communicated to all customers through all customer contact points, including in-person and over the telephone. The Hospitality Lead Barista will be responsible for hospitality services as it relates to in-store client experience and be responsible for supporting the achievement of minimum monthly sales goals.

Responsibilities

• Ensure clients receive the highest level of quality service in all points of contact: in the store, over the phone, and via electronic communication
• Oversee the processes and product that support guest kitchen and client experiences, including but not limited to food and beverages, flatware and dishware maintenance, support facilities, and store uniform maintenance
• Bring to life a luxury shopping environment by delivering our services as needed
• Execute in-house hospitality experiences, transportation service, concierge, product request fulfillments, and more as may be required to ensure superior client experiences
• Assist and support the preparation and facilitation of marketing events as needed for the Avenue
• Support the other selling, service and operations teams in the store as they deliver on the customer experience and brand promise
• DOR: Guest Kitchen Supervise the client experience for all hospitality needs within the store, including the service of food and beverage services to clients as they shop with the selling teams
• Take ownership in maintaining an effective and pristine Guest Kitchen environment, exhibiting strong attention to detail in service presentation and cleanliness standards
• Support the Hospitality Team in ensuring effective organization of team resources, partnering with the Supervisor and Manger on needs and process improvements that directly support an enhanced experience for the store teams and clients

Requirements

Salary range: $18.5 - $30.77 hourly, 1-3 years of prior relevant work experience

• Computer skills: Word, Excel, PowerPoint, and Outlook
• Well-developed written and verbal communication skills
• Excellent interpersonal skills with the ability to build and maintain strong working relationships
• Takes pride in personal presentation and attention to detail
• Strong organizational skills and ability to multi-task
• Ability to multi-task, work in high pressure environment
• Self starter/proactive mindset