Lead Store Advisor, Fashion Island

About the role

As a Lead Store Advisor, you will leverage your leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence. Your responsibilities will include supervising customer interactions, optimizing inventory management, executing visual merchandising plans, and contributing innovative ideas to enhance store processes.

Responsibilities

• Supervise, mentor, and motivate a team of Store Advisors, instilling a customer-focused approach in all aspects of their work.
• Maintain an in-depth knowledge of product technical specifications and stay current on global company initiatives, including sustainability efforts and Athlete stories. Actively contribute ideas for merchandising, store events, and community activities that enhance store visibility and customer engagement.
• Assist with inventory management tasks, including placing new product orders, managing fill-in orders, and ensuring accurate stock levels to meet customer demand. Uphold visual merchandising standards in the store, creating a premium shopping experience through well-organized, visually appealing displays.
• Serve as the primary contact for store leadership, IT, and Facility Management regarding operational matters related to product flow and store system functionality. Train the store team on BoH processes, ensuring adherence to standard procedures and best practices.
• Work closely with store leadership to align on all store functions, driving overall business success through teamwork and collaboration.

Requirements

• 2 - 3 years of experience in retail operations or a customer-focused environment.
• At least one year of experience leading teams, managing projects, or driving performance improvement initiatives.
• Exceptional communication and interpersonal skills, with the ability to connect with customers and inspire your team.
• A keen eye for maintaining a visually appealing store and upholding high visual merchandising standards.
• Ability to work weekends, evenings and holidays as needed.

Qualifications

• Brand Champion: Consistently embody and communicate our brand philosophy, values, and culture to both internal and external customers, ensuring every interaction reflects our commitment to excellence.
• Operational Excellence: Assist with inventory management tasks, including placing new product orders, managing fill-in orders, and ensuring accurate stock levels to meet customer demand. Uphold visual merchandising standards in the store, creating a premium shopping experience through well-organized, visually appealing displays.
• Cross-Functional Collaboration: Work closely with store leadership to align on all store functions, driving overall business success through teamwork and collaboration.

Skills

• Strong leadership and mentoring skills.
• Excellent communication and interpersonal skills.
• In-depth knowledge of product technical specifications and global company initiatives.
• Experience in inventory management and visual merchandising.
• Ability to work weekends, evenings and holidays as needed.

Benefits

• Typical cash compensation range for this position is $29.80/hr - $32.70/hr plus a quarterly bonus based on store performance.
• Competitive benefits package including medical, dental, and vision benefits, along with an industry leading PTO package, and competitive 401k program.

Pay

Typical cash compensation range for this position is $29.80/hr - $32.70/hr plus a quarterly bonus based on store performance.

Schedule

Ability to work weekends, evenings and holidays as needed.