Store Advisor, Fashion Island

About the role

You will be a key player in driving a premium, individualized fan experience in-store. Your focus will be to master the fundamentals of our Cloud CX philosophy to deliver "wow" moments and ensure a seamless, premium, customer-centric operation.

Responsibilities

• Deliver a premium, individualized customer experience rooted in our On Spirits and the Cloud CX philosophy to create meaningful moments for our fans
• Respond to fan inquiries and resolve issues positively, ensuring a premium shopping experience
• Aid with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed
• Maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow
• Contribute ideas for in-store events, community engagement, and other activities to boost fan interactions and store presence

Requirements

• 1+ years of relevant experience in retail or in a customer service-related field
• An understanding of service excellence, with the ability to engage our fans, address their needs, and provide effective solutions
• Organizational skills and attention to detail
• Excellent communication skills and the ability to provide constructive feedback to improve store processes and fan experiences
• Ability to work weekends, evenings and holidays as needed

Qualifications

• Strong interpersonal and communication skills
• Ability to work independently and as part of a team
• Passion for the spirits industry and a desire to connect with customers

Skills

• Customer service skills
• Organizational skills
• Attention to detail
• Problem-solving abilities

Benefits

We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members.

Pay

Typical cash compensation range for this position is $21.64 - $23.56/hr plus a quarterly bonus based on store performance. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location.

Schedule

Typical hours are Monday through Saturday, with some flexibility for weekend and evening shifts as needed.