Lead Barista, Ralph's Coffee, 5th Ave

About the role

The Hospitality Lead Barista oversees process and product to ensure that exceptional luxury service standards, product/brand expertise, and hospitality are consistently communicated to all customers through all customer contact points, including in-person and over the telephone. The role is responsible for supporting the achievement of minimum monthly sales goals.

Responsibilities

• Ensure clients receive the highest level of quality service in all points of contact: in the store, over the phone, and via electronic communication
• Oversee the processes and product that support guest kitchen and client experiences, including but not limited to food and beverages, flatware and dishware maintenance, support facilities, and store uniform maintenance
• Bring to life a luxury shopping environment by delivering our services as needed
• Execute in-house hospitality experiences, transportation service, concierge, product request fulfillments, and more as may be required to ensure superior client experiences
• Aid and support the preparation and facilitation of marketing events as needed for the Avenue
• Support the other selling, service and operations teams in the store as they deliver on the customer experience and brand promise
• Dor: Guest Kitchen Supervise the client experience for all hospitality needs within the store, including the service of food and beverage services to clients as they shop with the selling teams
• Take ownership in maintaining an effective and pristine Guest Kitchen environment, exhibiting strong attention to detail in service presentation and cleanliness standards
• Support the Hospitality Team in ensuring effective organization of team resources, partnering with the Supervisor and Manger on needs and process improvements that directly support an enhanced experience for the store teams and clients

Requirements

At least 1-3 years of prior relevant work experience

Well-developed written and verbal communication skills

Excellent interpersonal skills with the ability to build and maintain strong working relationships

Takes pride in personal presentation and attention to detail

Strong organizational skills and ability to multi-task

Ability to multi-task, work in high pressure environment

Self starter/proactive mindset

Skills

Becomes an expert on service, in both personal and hospitality product presentation, following the brand guidelines and taking pride in ensuring the highest level of experience at all times

Benefits

Salary range: $18 - $32.21 hourly