Large Loss Property Field Adjuster (Oklahoma City, Tulsa, OK or Wichita, KS)

About the role

Lead level role that investigates and maintains highly complex property claims. Determine liability, secure information, review coverages, arrange appraisals, and settle claims. Perform all areas of claim adjustment activities with the highest degree of competency and independence. Primarily field‑based, handling complex homeowner property field claims, preferably located in Oklahoma or Southern Kansas. A fleet vehicle is provided. Reports to a Large Loss Senior Manager. Occasional office travel for team meetings, trainings, and culture events. Relocation support is offered for eligible candidates.

Responsibilities

• Investigate origin and cause of high exposure claims by contacting insureds, claimants, agents, attorneys, contractors, experts, SIU, other adjusters, public personnel, etc.
• Check for prior claims and recognize environmental exposures.
• Participate in High Damage Reviews (HDR) to address coverage issues and exposure.
• Handle claims on a good faith basis, both 1st party and 3rd party under multiple policy types and numerous endorsements.
• Conduct on‑site inspections, evaluate damages, and handle claim negotiations with insureds, claimants, attorneys, public adjusters.
• Respond to customer inquiries, make appropriate decisions, and close files as needed.
• Interpret and determine policies, leases, by‑laws, declarations, articles, and contract coverages; apply to all parties for assigned losses.
• Interpret claim history coverages.
• Make independent decisions, recognizing when assistance is needed.
• Proactively provide claim process and status to all parties; answer questions or redirect to other areas.
• Serve as a mentor and subject matter expert for less experienced adjusters.
• Complete other assignments, job duties, or participate in projects based on skills, achievements, or experience.

Requirements

• Valid driver's license with an acceptable driving record.
• Obtain state‑specific property casualty claims licensing as required.
• Travel up to 50%; catastrophe travel up to 75% as applicable.
• Physical demands: ascending/descending ladders, stairs, scaffolding, ramps, poles; moving in tight/confined spaces; adjusting/moving objects up to 50 pounds in all directions.
• Working conditions: low/high temperatures, outdoor elements (precipitation, wind), noisy environments, hazardous conditions, poor ventilation, small/enclosed spaces.

Qualifications

• Advanced Xactimate experience required.
• 5 or more years’ experience handling field property personal lines claims.
• Preference for candidates who have handled claims over $50,000.

Skills

• Demonstrated ability to handle 1st and 3rd party, multi‑line claims across operating territories.
• Demonstrated experience providing customer‑driven solutions, support, or service.
• Demonstrated ability to efficiently and effectively handle complex claims.
• Extensive knowledge of policies and endorsements coverages.
• Successfully applied knowledge of each phase of the claim handling process.

Benefits

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full‑time employees). In addition, our student loan repayment program and paid‑family leave are available to support employees and their families.

Pay

Position Compensation Range $88,000.00 - $145,000.00. Pay Rate Type: Salary. Compensation may vary based on job level and geographic work location.