Large Loss Property Field Adjuster (Houston, Austin or Dallas-Ft. Worth, TX)

Lead level role that investigates and maintains highly complex property claims. The position is preferably located in Houston, Austin, or Dallas‑Ft. Worth, Texas. A fleet vehicle is provided. You will report to a Large Loss Senior Manager and work primarily in the field, directly interacting with customers, with occasional travel to an office for meetings, trainings, and culture events.

Primary Accountabilities

• Investigate origin and cause of high‑exposure claims by contacting insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Check for prior claims and recognize environmental exposures.
• Participate in High Damage Reviews (HDR) to address coverage issues and exposure.
• Handle claims on a good‑faith basis, both 1st‑party and 3rd‑party, under multiple policy types and numerous endorsements.
• Conduct on‑site inspections, evaluate damages, and negotiate claims with insureds, claimants, attorneys, and public adjusters.
• Respond to customer inquiries, make appropriate decisions, and close files as needed.
• Interpret and apply policies, leases, by‑laws, declarations, articles, and contract coverages to all parties for assigned losses.
• Make independent decisions while recognizing when assistance is needed.
• Proactively provide claim process updates and status to all parties, answering questions or redirecting as appropriate.
• Serve as a mentor and subject‑matter expert for less experienced adjusters.
• Complete other assignments, duties, or projects based on skills, achievements, or experience.

Specialized Knowledge & Skills Requirements

• Demonstrated ability to handle 1st‑ and 3rd‑party, multi‑line claims across operating territories.
• Experience providing customer‑driven solutions, support, or service.
• Ability to efficiently and effectively handle complex claims.
• Extensive knowledge of policies, endorsements, and coverages.
• Successful application of each phase of the claim‑handling process.

Additional Qualifications

• Advanced Xactimate experience required.
• 5+ years’ experience handling field property personal lines claims.
• Prefer candidates who have handled claims over $50,000.
• Valid driver’s license with an acceptable driving record.
• Obtain state‑specific property casualty claims licensing as required.

Travel Requirements

Up to 50% travel overall; catastrophe travel up to 75% as applicable.

Physical Requirements

• Ascending/descending ladders, stairs, scaffolding, ramps, poles, etc.
• Visiting higher‑hazard locations such as customer homes, body shops, or other sites.
• Moving self in different positions, including tight and confined spaces.
• Adjusting or moving objects up to 50 pounds in all directions.

Working Conditions

• Low and high temperatures.
• Outdoor elements such as precipitation and wind.
• Noisy environments.
• Hazardous conditions.
• Poor ventilation.
• Small and/or enclosed spaces.

Additional Information

All new employees participate in a New Employee Orientation during the first week, held in person at the Madison, WI headquarters or an AmFam core location, with some sessions delivered virtually as needed. Offer to the selected candidate is contingent on background checks, a non‑disclosure agreement, and, where applicable, sponsorship.

Benefits

• Comprehensive medical, dental, vision, and wellbeing benefits.
• Competitive 401(k) contribution and pension plan.
• Annual incentive.
• 9 paid holidays.
• Paid time off (23 days accrued annually for full‑time employees).
• Student loan repayment program.
• Paid‑family leave.

Pay

Compensation range: $88,000 – $145,000 per year (salary). Compensation may vary based on job level and geographic location. Relocation support is offered for eligible candidates.