Large Loss Property Field Adjuster (Houston, Austin or Dallas-Ft. Worth, TX)

About the Role

This lead-level role involves investigating and maintaining highly complex property claims, determining liability, securing information, reviewing coverages, arranging appraisals, and settling claims. You will work primarily in the field, handling complex homeowner property claims, and interact directly with customers. A fleet vehicle is provided, and relocation support is offered for eligible candidates. The position is preferably based in Houston, Austin, or Dallas-Ft. Worth, Texas, and reports to a Large Loss Senior Manager.

Responsibilities

• Investigate the origin and cause of high-exposure claims by contacting insureds, claimants, agents, attorneys, contractors, experts, and other relevant parties.
• Participate in High Damage Reviews (HDR) to address coverage issues and exposure.
• Handle both 1st party and 3rd party claims under multiple policy types and endorsements.
• Conduct on-site inspections, evaluate damages, and negotiate claims with insureds, claimants, attorneys, and public adjusters.
• Respond to customer inquiries, make appropriate decisions, and close files as needed.
• Interpret policies, leases, by-laws, declarations, articles, and contract coverages, applying them to assigned losses.
• Serve as a mentor and subject matter expert for less experienced adjusters.
• Participate in projects or complete additional assignments based on skills, achievements, or experience.

Requirements

• 5+ years of experience handling field property personal lines claims, preferably with claims over $50,000.
• Advanced Xactimate experience required.
• Valid driver's license and acceptable driving record.
• State-specific property casualty claims licensing as required.
• Ability to travel up to 50%, with catastrophe travel up to 75% as applicable.

Qualifications

• Demonstrated ability to handle 1st and 3rd party, multi-line claims across operating territories.
• Experience providing customer-driven solutions, support, or service.
• Extensive knowledge of policies, endorsements, and coverages.
• Successfully applied knowledge of each phase of the claim handling process.

Physical Requirements

• Ascending or descending ladders, stairs, scaffolding, ramps, poles, and similar structures.
• Working in various environments, including tight and confined spaces.
• Moving objects up to 50 pounds in all directions.

Working Conditions

• Exposure to low and high temperatures, outdoor elements (precipitation, wind), noisy environments, hazardous conditions, poor ventilation, and small/enclosed spaces.

Pay

Position Compensation Range: $88,000.00 - $145,000.00 (Salary). Compensation may vary based on job level and geographic work location.

Benefits

• Comprehensive medical, dental, vision, and wellbeing benefits.
• Competitive 401(k) contribution and pension plan.
• Annual incentive, 9 paid holidays, and 23 days of paid time off annually for full-time employees.
• Student loan repayment program and paid family leave.

Offer contingent on background checks, signing a non-disclosure agreement, and participation in New Employee Orientation at designated locations or virtually.