Large Loss Property Field Adjuster (Houston, Austin or Dallas-Ft. Worth, TX)

Preferably located in Houston, Austin, or Dallas‑Ft. Worth, Texas. A fleet vehicle is provided. Reports to a Large Loss Senior Manager. This primarily field‑based role involves extensive on‑site work with customers, with occasional travel to office locations for meetings, trainings, and culture events.

Primary Accountabilities

• Investigates origin and cause of high‑exposure claims by contacting insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Checks for prior claims and recognizes environmental exposures.
• Participates in High Damage Reviews (HDR) to address coverage issues and exposure.
• Handles claims on a good‑faith basis.
• Handles both 1st‑party and 3rd‑party claims under multiple policy types and numerous endorsements.
• Conducts on‑site inspections when needed, evaluates damages and negotiates claims with insureds, claimants, attorneys, and public adjusters.
• Responds to customer inquiries, makes appropriate decisions, and closes files as needed.
• Interprets and determines policies, leases, by‑laws, declarations, articles, and contract coverages for assigned losses.
• Interprets claim‑history coverages.
• Makes independent decisions while recognizing when assistance is needed.
• Proactively provides all parties with claim process updates and status; answers questions or redirects as appropriate.
• Serves as a mentor and subject‑matter expert for less‑experienced adjusters.
• May be required to complete other assignments, duties, or participate in projects based on skills, achievements, or experience.

Specialized Knowledge & Skills

• Demonstrated ability to handle 1st‑ and 3rd‑party, multi‑line claims across operating territories.
• Experience providing customer‑driven solutions, support, or service.
• Ability to efficiently and effectively handle complex claims.
• Extensive knowledge of policies, endorsements, and coverages.
• Successful application of knowledge throughout each phase of the claim‑handling process.

Additional Qualifications

• Advanced Xactimate experience (required).
• 5+ years of experience handling field property personal‑lines claims (required).
• Preferably experience with claims exceeding $50,000.
• Valid driver’s license with an acceptable driving record.
• Obtain state‑specific property‑casualty claims licensing as required.

Travel Requirements

• Up to 50% travel.
• Catastrophe travel up to 75% as applicable.

Physical Requirements

• Ascending/descending ladders, stairs, scaffolding, ramps, poles, and similar structures.
• Visiting higher‑hazard locations such as customer homes, body shops, or other sites.
• Moving in various positions within tight or confined spaces.
• Adjusting or moving objects up to 50 lb in any direction.

Working Conditions

• Low temperatures.
• High temperatures.
• Outdoor elements (precipitation, wind).
• Noisy environments.
• Hazardous conditions.
• Poor ventilation.
• Small and/or enclosed spaces.

Additional Information

• All new employees participate in a New Employee Orientation during the first week, held in person at the Madison, WI headquarters or an AmFam core location (virtual options available).
• Offer contingent on background checks.
• Offer contingent on signing a non‑disclosure agreement for proprietary information, trade secrets, and inventions.
• Sponsorship will not be considered for this position unless explicitly specified.

Benefits

• Comprehensive medical, dental, vision, and wellbeing benefits.
• Competitive 401(k) contribution.
• Pension plan.
• Annual incentive.
• 9 paid holidays.
• Paid time off program (23 days accrued annually for full‑time employees).
• Student loan repayment program.
• Paid‑family leave.
• Interns and contingent workers are not eligible for these benefits.

Pay

Compensation Range: $88,000.00 – $145,000.00 (Salary). Compensation may vary based on job level and geographic work location. Relocation support is offered for eligible candidates.