Landside Operation Service Agent (Lost and Found Agent) - Denver International Airport

About Our Job

The City and County of Denver offers a competitive salary commensurate with education and experience. The target starting hourly range for this position is $23.89 - $29.00 per hour. We also offer generous benefits for full-time employees which include but is not limited to:

• Competitive medical, dental and vision plans effective within 1 month of start date
• Pension Plan (DERP) and Retirement Plan
• Accrue 140 hours of PTO within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Short-Term and Long-Term Disability
• CARE Bank, Family Leave Benefits
• Employee Assistance Program, Employee Volunteer Program
• EcoPass (unlimited free RTD bus/train rides)
• Learning and Development Opportunities; Courses and Career Development Resources

What We Offer

Location and Schedule
In this position you can expect to work on site at Denver International Airport. Free employee parking is provided. The Lost and Found office is open 7 days a week, Monday – Friday, 8:00am – 7:30pm and Saturday and Sunday, 8:00am – 6:00pm. This position will work, four, 10-hour shifts per week. Shifts may start as early as 7:30am. The training schedule will be two weeks from 8:00am - 4:30pm and the last two weeks from 11:00am - 7:30pm. The candidate may be scheduled to work nights, weekends, and holidays. Schedules are subject to change and may vary depending on need.

What You’ll Do

Denver International Airport has an opening for a Lost & Found Agent (LSA I) to join our Parking and Transportation Department. Our customer base includes 54 million passengers that fly out of DEN every year as well as all airport employees including airlines and concessionaires. The Lost and Found team processes an average of 3,000 lost items per month and routinely handles thousands of customer interactions in-person, on the phone and via email. If you enjoy working in a fast-paced, customer focused environment, this is the right opportunity for you. Additionally, as a Lost & Found Agent you can expect to:

• Ability to multi-task frequently, managing multiple projects, with constant interruptions
• Provide excellent customer service to both internal and external customers
• Provide information regarding Lost and Found to employees of the city, airlines, tenants, vendors, and the general public
• Communicate professionally through phone calls, in person, electronically, and written correspondence
• Adhere to Lost and Found policies and procedures and City Municipal Codes in regard to lost or confiscated property
• Catalogues items in database and stores items appropriately
• Researches ownership of items to return to owners
• Verifies ownership of items before release and documents all steps in database system
• Processes shipping of items to owners
• Requires some airfield driving

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. The Lost & Found Agent must have strong customer service skills paired with the desire to work within a fast-paced, high-volume environment and a supportive team. Our ideal candidate will also have the following skills and experience:

• Minimum of two years customer service experience in a fast-paced environment
• Demonstrated ability to handle multiple tasks with constant interruptions
• Demonstrates excellent attention to detail
• Experience in cataloging, data entry, or warehousing
• Excellent team player
• Microsoft Office skills, at least at an intermediate level
• Excellent communication skills
• Experience providing customer service over the phone

Required Minimum Qualifications

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

• Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience: Two years' experience performing cashiering, contract monitoring, inspection, or customer service work requiring the explanation of rules, codes, regulations, and procedures
• Licensure & Certification: Requires a valid Driver's License at the time of application.

About Everything Else

Job Profile
CC3585 Landside Operation Service Agent
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
Unlimited
Position Salary Range
$23.89 - $35.84
Target Pay
$23.89 - $29.00 per hour; Based on career service rules, education, and experience.
Agency
Denver International Airport
Redeployment during Citywide Emergencies
City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.
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