Airport Landside Operations Agent

About the role

Join Pinellas County and help keep one of the region’s fastest-growing airports safe, efficient, and welcoming! As an Airport Landside Operations Agent, you’ll play a key role in supporting terminal operations, assisting travelers, managing crowds and curbside traffic, and responding to emergencies.

Responsibilities

• Provides information and guidance to the traveling public and tenants in a courteous manner;
• Maintains daily logs, records, and reports;
• Monitors the flow of passengers through the terminal as well as curbside traffic to include TSA checkpoints and United States Customs-Border Patrol Federal Inspection Station;
• Provides effective and courteous crowd management/control in the terminal areas making use of tactics, barricades, and stanchions to assist with crowd control;
• Responds to requests for information, and to customer complaints in order to resolve issues or provide guidance;
• Maintains daily logs, records, and reports;
• Ensures compliance with Federal Aviation Regulations as well as TSA regulations, local laws and airport rules and regulations;
• Provides assistance including escorting customers as needed;
• Provides support and assistance to police, firefighters, EMS, and other first responders regarding structural, fire, and medical incidents in the terminal or surrounding property;
• Ensures all emergency egress routes and doorways are maintained and accessible;
• Responds to or investigates gate alarms and takes corrective action as needed;
• Assists U.S. Customs as required per airport regulations. Ensures the Customs area is ready for international arrivals and acts as the airport representative assisting U.S. Customs;
• Inventories, deploys, and operates various equipment as required;
• Performs routine patrol operations in the terminal as well as the surrounding property to include perimeters;
• Assists Airport Airside Operations Specialist as required;
• Maintains the Airport lost and found items to include returning phone calls and responding to customer email inquiries;
• Performs other duties as assigned.

Requirements

• Must possess or obtain within thirty (30) days of employment, a federally mandated security clearance (STA, CHRC) required to work at an airport.
• Possession and maintenance of a valid Florida Driver's License.
• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.

Qualifications

• Two (2) years of related work experience in an airport or similar environment having experience in security operations, customer service, and interacting with people under potentially perilous or sensitive circumstances;
• An Associate’s degree in Aviation Management, Emergency Management, Business, or a related field;
• An equivalent combination of education, training, and/or experience.