AIRPORT OPERATIONS OFFICER (LANDSIDE)

About the Role

The Long Beach Airport Department is seeking an Airport Operations Officer (Landside). This position is an at-will unclassified position that reports directly to the Operations and Facilities Bureau Manager. This position is responsible for coordinating strategic initiatives to improve stakeholder experience and operational efficiency as well as integrating future technologies such as Advanced Air Mobility and multi-modal opportunities.

Key Responsibilities

• Coordinate key activities across multiple stakeholders to ensure consistent direction and accountability from project conceptual design through completion
• Responsible for the maintenance and operations of all airport common-use equipment, as well as the management of applicable non-revenue contracts and cybersecurity support
• Assist the Operations and Facilities Bureau Manager with Air Service Development and interface routinely with airlines, fixed base operators, the general aviation community, and other key Airport tenants regarding operations, efficiency and problem resolution
• Manage the Landside Operations Division, overseeing 13 employees (4 Airport Operations Specialist III, 5 Airport Operations Assistant I, 3 Airport Operations Interns, and 1 Business Systems Specialist (Cybersecurity))
• Develop and maintain Standard Operating Procedures and practices for Landside Operations management
• Review facility design plans, providing input to the Airport Certification Manual, Airport Emergency Plan, and Airport Security Plan
• Coordinate with airline stakeholders, manage common-use resources, technology and infrastructure, and ensure compliance with federal regulatory requirements
• Provide input to the integration of future aircraft technologies, operational capabilities, and modalities, including advanced air mobility vehicles, blended-wing aircraft designs and multimodal transportation opportunities
• Focus on airside business development, flight slot management, airline communication regarding aviation demand, and network planning and optimization within regulatory constraints
• Oversee daily operations and functions of the Landside Division, directing assets that involve direct passenger interaction from the ticketing building to security screening, landside operations experience, and baggage claim
• Oversee Ticketing and Screening Building operations, including monitoring, stocking and servicing of kiosks and monitoring passenger flow and congestion
• Manage support and troubleshooting of the automated Flight and Baggage Information Display systems and Baggage Handling System
• Represent the Airport with community stakeholders and elected officials, including attendance in public meetings
• Serve as the direct liaison with airline local staff, including Airline Station and General Managers
• Handle problems or issues related to common-use equipment and support activities related to ADA, Local Noise Compatibility Ordinance, escort operations, lost and found operations, and inspections
• Respond to calls and inquiries, working with airline personnel and other stakeholders to resolve operational issues

Work Environment & Expectations

• Work is in a public-facing, fast-paced environment requiring flexibility and quick reaction to change, as decisions can have severe consequences
• Must be able to establish and maintain relationships with internal and external stakeholders, partners and tenants with the intent of enhancing airport customer experience and operational efficiency
• Projects completed have direct impact on airport operations and the public
• Planning involves direct coordination across the Airport's operational divisions to ensure consistent designs and objectives
• Exercises strong analytical and decision-making skills as decisions have trickle-down effects to overall Airport operations
• May be tasked to assist other Airport Divisions as requested including Airport Airside Operations, Engineering, Facilities Maintenance and Security

Key Contacts

• Internal Airport staff
• Airline management and staff
• General Aviation personnel
• Federal Aviation Administration
• Transportation Security Administration
• Various other Airport partners

Pay

Appointment to this position is expected to be at or below the midpoint $155,567.283 of the salary range, however, the final amount will be carefully determined based on the candidate's knowledge, skills, qualifications, and an evaluation of internal equity within the organization.