Landside Operations Agent

Key Responsibilities

• Responsible for inland trucking and rail daily operations to/from Ukraine to ensure growth, profitability, and high customer satisfaction.
• Oversee and optimize transport routes (truck, rail) to ensure timely and cost-effective delivery, considering traffic, weather and operational risks.
• Supervise end to end freight order management, from booking to final dispatch, ensuring operational excellence and compliance.
• Monitor shipment status proactively throughout its lifecycle, ensuring timely updates and issue resolution.
• Maintain accurate and timely records of inland operations; analyze shipment data to identify trends and areas for improvement.
• Ensure clear and consistent communication with customers regarding shipment status, delays, or disruptions.
• Build and maintain strong relationships with key stakeholders, including vendors, customers and internal teams.
• Drive effective vendor performance management through regular reviews and feedback sessions.
• Contribute to business development and process innovation by identifying opportunities for improvement in inland logistics.
• Manage escalations and complaints during transportation, coordinating with internal teams and vendors to ensure swift resolution.

We are looking for

• University degree in Logistics, Supply Chain Management, Engineering or a related field.
• Minimum 3 years of experience in inland transportation, logistics operations or supply chain management.
• Strong knowledge of transport planning, freight order management, and vendor coordination across multiple transport modes (truck, rail).
• Good analytical and problem-solving skills; ability to interpret operational data and drive continuous improvement.
• Strong communication and stakeholder management skills to collaborate across functions and geographies.
• Proactive, structured, and customer-focused mindset with a passion for operational excellence.
• Intermediate in English both written and spoken.
• Proficient at MS Office programs.

We offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.