Airport Security Badging Service Agent - Denver International Airport

About the role

The City and County of Denver is seeking an Airport Security Badging Service Agent to join our dedicated team at Denver International Airport (DEN).

Responsibilities

• Process badge applications for new and renewing airport employees.
• Verify work authorization and identity documents, capture biometric information, and issue airport identification badges.
• Educate applicants and stakeholders on badging requirements, resolve customer inquiries, maintain accurate records, and utilize multiple technology systems.
• Manage identity and access for airport employees.
• Enroll and train customers in biometrics and facial authentication programs.
• Answer high-volume phone requests and other inquiries from customers for information and appointments.
• Operate and maintain specialized badging equipment associated with badge creation.
• Perform other duties as assigned or requested.

Requirements

Three (3) years of experience performing administrative work, providing excellent customer service, and utilizing technology in a security, compliance, regulatory, or high-volume customer service environment.

Qualifications

• Education requirement: Graduation from high school or possession of a GED, HiSET, or TASC Certificate.
• License/Certifications: Valid Driver's License at the time of application.
• FBI Background Check: Required for all positions at DEN.
• Shift Work, Snow Duties, and Emergency Incidents: Denver International Airport operates 24/7/365. Employees may be required to work extended hours and/or alternative shifts during emergencies.

Benefits

• Medical Plans
• Dental
• Vision Insurance
• Pension Plan for Life
• 457 (b) Retirement Plan
• PTO (over 3 weeks in your first year)
• 12 paid holidays, 1 personal holiday, 1 wellness day, and 1 volunteer day per year
• STD, LTD, HSA, FSA, Life Insurance
• CARE Bank, Family Leave Benefits
• Employee Assistance Program, Employee Volunteer Program
• EcoPass (unlimited free RTD bus/train rides)
• Learning and Development Opportunities

Skills

• Excellent communication skills
• Attention to detail
• Time management and decision-making skills
• Quick adaptation to new technologies
• Ability to enforce airport security regulations
• Initiative and innovation

Benefits

• Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%)
• 457 (b) Retirement Plan
• PTO (over 3 weeks in your first year)
• 12 paid holidays, 1 personal holiday, 1 wellness day, and 1 volunteer day per year
• STD, LTD, HSA, FSA, Life Insurance
• CARE Bank, Family Leave Benefits
• Employee Assistance Program, Employee Volunteer Program
• EcoPass (unlimited free RTD bus/train rides)
• Learning and Development Opportunities

Pay

The target starting hourly range for this position is $24 to $31.

Schedule

Four, 10-hour weekday shifts 6:30am to 5:00pm. Schedules based on the needs of the organization and are subject to change.