Airport Agent

About the role

Breeze Airways is a Seriously Nice airline merging technology with kindness. Airport Agents work as part of a team of highly motivated self-starters who support Guests through all the phases of their journey.

Responsibilities

• Provide Breeze Guests at the airport with a Seriously Nice experiencing during check-in and boarding
• Engage with Guests through digital channels to provide solutions and information
• Empower Guests by offering solutions and answering questions
• Mentor others as your skillset expands
• Resolve Guests concerns with kindness
• Recommend improved processes though the spirit of ingenuity and integrity
• Stay up to date on new product releases and participate in educational opportunities to deliver excellence in the role
• Achieve performance measure and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Ingenuity, and Excellence

Requirements

• High School Diploma or General Education Development (GED) Diploma
• At least 18 years of age
• Two (2) years of customer service experience
• Excellent reading comprehension and writing skills with an emphasis on grammar & spelling
• Basic proficiency with Microsoft Office 365
• Proficient and quality written communication typing at 45 WPM
• Reside within 25 miles of MSY and able to work from or travel to Breeze location(s) for meetings and trainings as needed
• Strong attention to detail, organization, and time management skills
• Self-starter with a positive attitude and strong desire for success
• Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including Breeze’s confidential reporting systems: Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)
• Potential need to be available to respond on short notice as occasional mandatory overtime may be required to support irregular operations
• Possess at least two of the below required documentation to acquire Security Identification Display Area (SIDA) badge at the New Orleans International Airport:
• For those born in the United States: US Birth Certificate, US Passport, US or Canadian Drivers License, Social Security Card, Insurance Card, Walker IDM, Military ID
• For those born outside of the United States: US Passport, Birth Certificate, Certificate of Naturalization, US-DS1350 - Certification of Birth Abroad
• Promote Breeze’s #1 value of safety as a Safety Ambassador, supporting Breeze’s Safety Management System (SMS) components, Safety Policy, and behavioral standards
• Lift up to 100 pounds occasionally, 50 pounds frequently
• Live and promote Breeze’s core Values and Vision

Qualifications

• Eligible to receive appropriate security clearances after satisfactory completion of a criminal background check
• Flexible schedule allowing work during nights, weekends, and holidays. Some shifts may require extended hours to meet business needs

Skills

• When working or traveling on Breeze flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Promote Breeze’s #1 value of safety as a Safety Ambassador, supporting Breeze’s Safety Management System (SMS) components, Safety Policy, and behavioral standards
• Lift up to 100 pounds occasionally, 50 pounds frequently
• Live and promote Breeze’s core Values and Vision

Benefits

• Health, Vision and Dental – Full Time
• Health Savings Account with Breeze Employee Match
• 401K with Breeze Employee Match
• Generous PTO
• Travel on Breeze and other Airlines too!

Pay

TBD

Schedule

TBD