Kpelle Interpreter

At LanguageLine, we strive for a world in which language and cultural barriers no longer exist. Use your language skills to dramatically improve the lives of limited-English speakers, as well as the Deaf and Hard-of-Hearing, while working from your own home. We are certified as a Great Place to Work and regularly listed as one of America's top work-from-home employers. Our interpreters serve clients across numerous industries, including healthcare, 911, first responders, education, government agencies, and business sectors.

As an interpreter, you will receive industry-leading training, develop new skills, and have numerous opportunities for advancement. You'll work in a certified ASTM and ISO environment, supported by a Senior Language Specialist and our Interpreter and Technology Help Desks.

About the role

The Kapelle Telephone Interpreter handles calls on demand, rendering the meaning of conversations between Kapelle and English speakers. This role breaks communication barriers across industries such as healthcare, government, insurance, financial services, utilities, travel & hospitality, general business, law enforcement, court, and 911. The interpreter processes information quickly, maintains cultural sensitivity, and adheres to professional standards. Sessions may involve simple or complex, technical or non-technical subjects.

This is a remote, independent contractor position. You must ensure a quiet and secure home-office environment.

Responsibilities

• Respond to interpreting sessions promptly and conduct interpretation in a friendly, professional manner.
• Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
• Maintain professionalism throughout sessions, even when primary speakers are incoherent or upset, particularly in emergencies like 911 calls.
• Maintain punctuality and availability during work hours.
• Follow client instructions and protocol to meet expectations of Limited English-speaking Persons (LEP), avoiding interaction without client permission.
• Understand protocol and terminology for industries including medical, insurance, finance, and law.
• Demonstrate cultural sensitivity in a diverse environment.
• Handle highly emotional or stressful calls, remain on calls for extended periods, and manage high call volumes while maintaining company service standards.

Requirements

• Fluency in Kapelle and English, including cultural dynamics and regional/accent differences.
• Excellent listening, retention, and note-taking skills to ensure accuracy during interpretation.
• Ability to remain neutral, objective, and detached from conversations, even on sensitive topics (e.g., end-of-life discussions, pregnancy termination, sexual orientation, or gender expression).
• Education or work experience in language-related fields (e.g., teaching, language assessment, translation, or interpretation) preferred.
• Adaptability to LanguageLine Solutions' technology enhancements for service delivery.
• Must be at least 18 years old and legally authorized to work in the United States without current or future visa sponsorship.
• High school diploma or equivalent.
• Candidates employed by a LanguageLine Solutions client or affiliate may not be eligible.
• Ability to read and write the requested languages is highly preferred.
• Post-offer, pre-employment background check and/or drug screen may be required based on location.

Technical Requirements

• Dedicated personal device for business purposes (desktop/laptop with Windows, MacOS, or ChromeOS; tablets or smartphones are acceptable).
• Restricted brands: Kaspersky products and Huawei hardware are not permitted.
• High-speed internet connection with minimum download speeds of 5 Mbps, upload speeds of 3 Mbps, ping value ≤ 300 ms, and jitter value ≤ 30 ms.
• Access to a quiet space free from background noise or distractions.

Physical Requirements

• Ability to operate a keyboard and mouse and remain stationary in front of a computer for the majority of the workday.
• Sufficient manual dexterity to type or write.
• Able to lift up to 26 lbs.
• May be exposed to moderate noise levels (e.g., computer, audio, telephone).

Pay

$1.25 - $1.40 per minute.

Benefits

• Employee Referral Program.
• Advancement opportunities within the organization.
• Interpreter support.
• Inclusive and diverse work environment.

Note: This is an independent contractor position and is not eligible for employee benefits.