Krio Interpreter

LanguageLine Solutions is a Great Place to Work certified employer and a top work-from-home employer in the U.S. Our interpreters help break language and cultural barriers for limited-English speakers, Deaf, and Hard-of-Hearing individuals across healthcare, 911, first responders, education, government, and business sectors.

About the role

The Krio Telephone Interpreter handles on-demand calls, rendering accurate and culturally sensitive interpretations between Krio and English speakers. This remote, independent contractor position serves diverse industries, including healthcare, government, insurance, finance, law enforcement, and emergency services. Interpreters must process information quickly, maintain professionalism, and navigate sensitive or emotional conversations while adhering to industry protocols.

Responsibilities

• Respond promptly to interpreting sessions and conduct interpretation in a friendly, professional manner.
• Render correct concepts and meanings according to established interpretation protocols, avoiding omissions or additions.
• Speak clearly in both languages with proper pronunciation, enunciation, and polite expressions.
• Maintain professionalism and neutrality during sessions, even in emotionally charged or emergency situations (e.g., 911 calls).
• Follow client instructions and industry-specific protocols (e.g., medical, legal, insurance) to meet expectations.
• Remain punctual and available during scheduled work hours.
• Adapt to dynamic environments, including high call volumes or extended sessions without breaks.
• Demonstrate cultural sensitivity and commitment to working in a diverse environment.

Requirements

• Fluency in Krio and English, including cultural and regional nuances.
• Excellent listening, retention, and note-taking skills for accurate interpretation.
• Ability to remain neutral, objective, and detached during sensitive conversations (e.g., end-of-life discussions, medical procedures).
• Education or work experience in language-related fields (e.g., teaching, translation, interpretation) preferred.
• Legally authorized to work in the U.S. without current or future visa sponsorship.
• High school diploma or equivalent.
• Ability to read and write in the requested languages (highly preferred).
• Must be at least 18 years old.
• Candidates employed by a LanguageLine Solutions client or affiliate may not be eligible.

Technical Requirements

• Dedicated personal device for business use (desktop/laptop with Windows, MacOS, or ChromeOS; tablets or smartphones acceptable).
• Restricted brands: Kaspersky products and Huawei hardware are not permitted.
• High-speed internet with minimum download speeds of 5 Mbps, upload speeds of 3 Mbps, ping ≤ 300 ms, and jitter ≤ 30 ms.
• Access to a quiet, distraction-free workspace.

Physical Requirements

• Ability to operate a keyboard/mouse and remain stationary for extended periods.
• Sufficient manual dexterity for typing/writing.
• Able to lift up to 26 lbs.
• May be exposed to moderate noise levels (e.g., computer, audio, telephone).

Pay

$0.70 - $0.85 per minute.

Benefits

• Employee Referral Program.
• Advancement opportunities within the organization.
• Interpreter support and access to Senior Language Specialists and Help Desks.
• Inclusive and diverse work environment.

Note: This is an independent contractor position and is not eligible for employee benefits.