Key Carrier/Closing Manager-Logan INTERNAL APPLICANTS ONLY
Position Summary
Lee’s Marketplace is a family-owned grocery chain dedicated to providing a pleasant shopping experience for guests. As an Assistant Manager/Key Holder, you will play a crucial role in supporting store operations and enhancing the guest experience.
Primary Position Duties
Open and/or close the store according to company procedures, including securing the building, setting alarms, and preparing registers and departments for business.
Serve as the Manager-on-Duty in the absence of the Store Director or other leadership, overseeing all departments and maintaining store-wide accountability.
Support daily store operations by assisting with receiving deliveries, stocking, merchandising, and maintaining store cleanliness and organization.
Provide hands-on leadership by working alongside team members, setting the pace, and supporting task completion across all departments.
Ensure guest service standards are upheld by assisting customers, resolving concerns, and fostering a friendly and helpful shopping environment.
Monitor and delegate tasks left by department managers to ensure they are completed correctly and on time.
Respond to urgent issues or incidents (e.g., equipment failure, staffing concerns, customer complaints) with sound judgment and professionalism.
Communicate effectively with store leadership by reporting key updates, issues, or successes from shifts.
Promote a safe, clean, and efficient work environment, addressing safety concerns and following proper protocol at all times.
Mentor and support team members, helping to build a positive and productive team culture.
Guest Service
Greet and assist guests in a friendly and courteous manner.
Provide knowledgeable answers to guest inquiries.
Address customer complaints and inquiries in a professional manner, resolving issues promptly.
Promote and exemplify a high level of morale within the store, utilizing friendly but professional methods of honest and open communication with guests and team members.
Prepares and processes the guest’s requests promptly and finalizes their purchase in a friendly manner.
Displays excellent problem-solving skills and prides themselves on finding the best resolution that exemplifies the “Lee’s Way- doing what’s best for our guests, our team, and our company.”
Be familiar with, and assist customers with use of, Lee’s Marketplace website.
Community Engagement
Foster relationships with local vendors and community organizations to enhance store presence and customer loyalty.
Participate in community events and promotions to drive traffic to the store.
Product Handling
Stock shelves and maintain displays according to store standards.
Assist the Grocery Manager with overseeing product placement and merchandising efforts to enhance the shopping experience.
Ensure product freshness by watching for, and teaching team members to watch for, quality in production, rotating stock and checking expiration dates.
Aid in unloading deliveries and organizing stock rooms as needed.
Package and label products using a computer program.
Analyze sales data to identify trends and develop strategies to improve performance and achieve sales goals.
Monitor inventory levels, assist with ordering processes, and minimize shrinkage.
Absorb and conduct regular inventory audits to ensure accuracy and availability of products.
Cleanliness and Safety
Maintain a clean and organized work area.
Follow and implement all safety and sanitation procedures.
Report any safety hazards or equipment issues to management.
Adhere to all food safety and sanitation regulations, including maintaining a valid food handlers permit.
Maintain full knowledge of all company safety and accident prevention policies.
Ensure safety of all team members through proper training and follow-up of safety policies.
Report any accident involving team members or guests to management in a timely manner.
Cash Handling
Willing to assist the Frontend by being a backup Cashier during rushes.
Operate POS system efficiently and accurately.
Confidently accept various forms of payment, including cash, card, check, WIC, and EBTF.
Follow store policies on coupons, returns, exchanges, and refunds.
Ensure the security of cash and other financial transactions.
Handle money responsibly, including drawer counts and change accuracy.
Team Collaboration
Work cooperatively and communicate effectively with team members to achieve store goals.
Encourage all team members to reach the highest level of teamwork and guest service at all times.
Communicate and support the Lee’s Marketplace Mission statement and Core Values.
Work closely with the Store Director/Asst. Store Director and other department managers to ensure cohesive store operations.
Participate in team meetings and training sessions.
Assist other departments as needed.
Work in a fast-paced, sometimes crowded, sales environment with tact and patience.
Work with team to ensure products are sold well before their expiration date.
Attend departmental, store, and company meetings as required; contribute to profits and revenues and meet productivity standards.
Has knowledge of and complies with all company policies, procedures, programs, and directives.
Promote a harassment-free environment, and immediately report any potential harmful situation to management.
Maintain good order and productivity through appropriate coaching and proper documentation of these procedures.
Maintain consistency with coaching procedures among team members.
Be a professional example for all team members to follow.
Position Requirements
Age Requirement: 21yrs+
Availability: 6:00am-11:00pm any day Monday-Sunday. Holidays and Weekends required.
Physical Requirements: Ability to stand, walk, twist, sit, and bend for extended periods; ability to lift and carry items weighing up to 50 pounds; manual dexterity for handling small objects and operating equipment; repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance; occasional stoop, crouch, kneel, or crawl; prolonged periods standing and walking; must be able to access and navigate all areas of the store; must be able to lift up to 50 pounds at times; lifting may include floor to shoulder and overhead lifting repeatedly; occasional use and climbing of step stools or ladders are required.
Tools and Machinery: Pallet jack, wheeler, lifts, trash compactor, wrapping machines, scales, computers, phones/intercoms, registers/cash handling, oven, fryer, slicer, company trucks, transit and vehicles, temperature controlled rooms and equipment; any other items seen fit for store function and maintenance.
Education or Skills: High school diploma or equivalent (Required); 3+ years previous experience in retail (Preferred); experience in managing inventory and controlling costs; familiarity with point-of-sale (POS) systems, inventory management software, and basic computer applications (Preferred).
Skills and Abilities: Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests; strong leadership abilities, with experience in training and developing staff; proven ability to motivate and inspire a team to achieve goals; strong analytical and decision-making skills to address operational challenges; ability to implement solutions quickly and effectively; strong organizational and multitasking abilities to manage various store operations simultaneously; ability to learn new technology quickly; ability to work in a fast-paced environment; ability to handle customer inquiries and complaints effectively; strong math skills; ability to read and follow instructions; good verbal communication skills.
Compensation and Benefits
Competitive hourly wage.
Paid time and a quarter on Sundays.
Benefits packages including health insurance, disability plans, EAP, 401k plans, and supplemental insurances.
10% discount, restrictions apply.
Ace Hardware Discount at Lees Ace Hardware locations.
Paid Time Off to those who qualify.
Work Environment
A friendly and supportive team atmosphere.
Opportunities for career advancement and professional development.
A safety forward atmosphere.
Innovative, supportive, and input-driven management team.
Note
- This job description is not intended to be all-inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.