Key Account Manager, Americas

About the role

This role requires candidates to be based in Los Angeles, New York City, Orlando, or Vancouver and work in a hybrid capacity from one of our office locations.

Responsibilities

• Manage and expand the partnership and relationships with major hotel chain partners within the Americas region.
• Execute via enhanced strategic, comprehensive, result-focused account plans to achieve success.
• Initiate, develop, and manage mutually beneficial relationships with key stakeholders in the assigned chain accounts, and orchestrate discussions with senior execs around their business needs.
• Understand partners' strategy and objectives, and help to grow the revenue.
• Get end-to-end ownership of new hotel chain acquisitions and existing hotel chain management.
• Ensure hotel chain content, rates, availability, and products offer the best value to Trip.com customers.
• Manage performance tracking, production optimization, workshop conducting, and issue solving to drive mutual performance objectives, annual targets, and milestones globally.
• Conduct data research & analysis, and routine performance review meetings with VP, SVP, and C-level in hotel chain teams in different geographical areas to make sure the result in a positive financial contribution.
• Initiate new regional projects and accelerate the progress of global projects to promote brand awareness, business strategy, and product benefits to hotel chain partners.
• Coordinate across Trip.com group internal teams, including teams of the platform, product, service, and marketing to achieve the account's expectations and maximize performance.
• Map prospective accounts around organizational structure, people, and existing technology.
• Handle other assigned tasks based on business needs.

Requirements

• Over 5 years of expertise in business development, strategic account management, revenue/yield management in the online travel or hospitality industry.
• Fluent in English.
• Valid working permit/visa in the US (no sponsorship).
• Bachelor’s or Master’s degree in a related field.
• Very proactive and strong sense of ownership.
• Strong negotiation and communication skills, with the ability to build and maintain relationships at all levels.
• Strategical thinking skills, proactive, creative, innovative, and able to drive and manage change.
• Ability to demonstrate professional presentation.
• Strong business knowledge of the hotel chain industry and connectivity knowledge.
• Team player with a driven “get it done” attitude.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Willing to travel based on business needs.

Qualifications

Over 5 years of expertise in business development, strategic account management, revenue/yield management in the online travel or hospitality industry.

Skills

• Business Development
• Strategic Account Management
• Revenue/Yield Management
• Hotel Chain Industry Knowledge
• Communication Skills
• Stakeholder Management
• Account Management
• Performance Tracking
• Data Research & Analysis
• Project Management
• Collaboration
• Travel Coordination

Benefits

• Medical, Dental, and Vision plans
• 401(k) and company match
• Public Holidays
• Sick Leave
• Paid Time Off

Pay

The annual total pay range for Key Account Manager roles is $80,000 - $110,000 (base salary and variable incentive included). The range top could be higher if the performance is above target. With employees’ ongoing, demonstrated, and sustained performance in the role, there is potential to increase further. The offering salary for this role will vary based on the comprehensive competency assessment after the screening and interview sessions. Multiple factors, including a candidate’s qualifications, skills, competencies, experiences, and location will be considered. Pay ranges may be modified in the future.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it is a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.