Key Account Manager (North America)

What You’ll Be Doing

• Manage and grow relationships with key customer accounts in North America
• Serve as the primary point of contact for customer communications, project coordination, and issue resolution
• Cross-functional teams including Engineering, Operations, Quality, Supply Chain, and Sales to support customer needs
• Drive program execution and ensure timely follow-up on customer deliverables, milestones, and escalations
• Support product launches, ongoing account activities, and operational alignment between customers and internal teams
• Translate customer requirements into actionable internal plans and communicate updates clearly to stakeholders
• Build strong working relationships with customer program managers, engineering teams, procurement teams, and decision-makers
• Identify risks proactively and coordinate resolution plans across teams
• Support business growth opportunities within existing accounts through strong customer engagement and execution excellence
• Travel as required to support customer meetings and business activities

What We’re Looking For

• 5+ years of relevant experience in Key Account Management, customer-facing program management, Technical Program Management, Program Management, or related roles
• Candidates with a combination of engineering and customer-facing experience are highly preferred (e.g. 2–3 years in engineering/technical roles plus 2–3 years in account or program management)
• Strong customer communication and stakeholder management capabilities
• Experience coordinating cross-functional teams in fast-paced environments
• Familiarity with OEM products, manufacturing, engineering, or hardware-related programs is preferred
• Strong execution, follow-up, problem-solving, and project coordination skills
• Experience supporting large enterprise customers or major technology accounts in the United States is highly preferred
• Bilingual requirement in English and Mandarin Chinese due to frequent collaboration with global teams
• Able to travel within the United States as needed for customer support and business activities
• Valid U.S. travel authorization preferred
• Comfortable working across cultures and time zones in a global organization
• Strong ownership mindset with a customer-first attitude

Bonus Points

• Existing relationships with leading technology companies, research institutions, or advanced manufacturing clients
• International exposure and experience operating across different markets and business cultures