Key Account Manager - Ai Trainer – Remote

Key Responsibilities

• Evaluate AI-generated responses for accuracy, relevance, business judgment, and practical usefulness in account management and key account scenarios.
• Challenge advanced language models with realistic account management prompts involving renewals, expansions, executive alignment, churn risk, escalation paths, and customer value narratives.
• Review and refine AI-generated prompts, responses, rubrics, and examples related to customer relationship strategy and commercial account management.
• Provide structured feedback that helps improve how AI systems reason through complex client situations, competing priorities, and nuanced stakeholder dynamics.
• Assess whether model outputs reflect sound account planning practices, including customer segmentation, stakeholder mapping, opportunity identification, risk mitigation, and next-best actions.
• Identify gaps, hallucinations, oversimplifications, or unrealistic recommendations in AI-generated account strategy content.
• Shape AI communication standards for professional, consultative, and commercially appropriate customer-facing language.
• Support benchmarking efforts by comparing model responses against expert-level expectations for senior account management judgment.

Requirements

• 3+ years of experience in account management, key account management, customer success, strategic client management, enterprise relationship management, or a closely related commercial role.
• Significant hands-on experience managing high-value customer accounts, executive stakeholders, renewals, escalations, growth opportunities, and long-term relationship plans.
• Deep knowledge of strategic account planning, customer lifecycle management, stakeholder mapping, retention strategy, QBR preparation, and value-based client communication.
• Strong understanding of commercial account metrics such as retention, expansion, churn risk, account health, pipeline influence, renewal probability, customer satisfaction, and lifetime value.
• Demonstrated experience in building trusted client relationships, navigating complex organizations, and translating customer needs into actionable internal priorities.
• Proven experience developing account plans, managing executive communications, handling difficult customer conversations, and coordinating with sales, customer success, product, finance, and operations teams.
• Bachelor’s degree in business, marketing, communications, management, economics, or a related field preferred; equivalent senior professional experience will also be considered.