Key Account Inside Sales Support Representative (61290)

About the role

Core Health & Fitness brings innovative health and fitness solutions to the global market with brands like StairMaster, Schwinn, Nautilus, Star Trac, Throwdown, Wexer, and Gym Rax. We are committed to building an energetic, diverse, and inclusive workspace and value differences as a source of community strength. We seek innovators, dreamers, and doers passionate about fitness and wellbeing to help people find the best version of themselves.

Responsibilities

• Enter orders into Oracle and/or Salesforce, including placing orders, setting delivery methods and ship dates, and verifying order and delivery status.
• Obtain missing information and follow up with Inside Sales Representatives regarding PO-related matters.
• Work with Inside Sales Representatives to troubleshoot and resolve customer inquiries about order status.
• Provide information on inventory levels, shipping, tracking, and other order-related tasks.
• Monitor and track backordered products to ensure timely and complete shipments; keep Inside Sales Representatives and Distribution Centers updated on unit status.
• Assist Inside Sales Representatives with entering and shipping Purchase Orders in Salesforce and Oracle.
• Assist with freight and install quotes.
• Manage Install Cases in Salesforce for orders requiring installation and coordinate with the Install Coordinator or Customer Experience Leads.
• Assist with escalations such as gathering information for missing, excess, damaged, or incorrect product claims.
• Update and maintain the Key Accounts Spreadsheet and help prepare for weekly Key Accounts Meetings.
• Perform various data entry functions and provide support to other team members as needed.

Qualifications

• Excellent attention to detail, ability to prioritize and multitask, and work with a sense of urgency.
• Exceptional verbal and written communication skills and a strong work ethic.
• Exceptional organizational and time management skills with a professional demeanor.
• High energy and enthusiasm in a team environment.
• Excellent computer skills, including high proficiency with MS Office, especially MS Excel.
• High school diploma or equivalent.
• Data entry and customer service experience preferred.

Job Specific Competencies

• Customer Focus: Builds customer confidence, increases satisfaction, sets achievable expectations, solves customer problems, ensures commitments are met, solicits customer opinions, responds to internal customers.
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance and punctuality requirements.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.
• Teamwork: Meets team deadlines and responsibilities, listens to others, values opinions, helps team leader meet goals, welcomes newcomers, promotes a team atmosphere.
• Communication: Communicates well verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas, has good listening skills.

Working Conditions

The role may require bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items. The employee is occasionally required to stand, walk, sit, and reach with hands and arms; stoop, kneel, crouch, or crawl. Occasional lifting and carrying of items up to 15 pounds is required. The position involves frequent interaction with internal and external customers and may require working under stressful conditions or irregular hours. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment

Work is performed in an office environment with frequent interaction with internal and external customers.