Key Account Representative

About the role

We are Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. You’ll feel proud of the work you do here every day to transform the future of home building and help make the dream of home ownership more achievable.

Responsibilities

• Serve as the primary point of contact for assigned customers throughout the project lifecycle.
• Cook up and coordinate with Sales, Design, Production, and Shipping departments to ensure timely and accurate project execution.
• Manage project schedules, monitor progress, and proactively communicate updates or changes to customers and internal teams.
• Review and interpret construction blueprints and architectural plans to ensure project alignment with customer expectations.
• Support estimating by gathering project details, confirming scope, and collaborating with design teams on accurate takeoffs.
• Aid with scheduling deliveries and coordinating field support as needed.
• Provide clear, consistent communication between the customer and internal departments to resolve issues and maintain project momentum.
• Track project status and maintain records in internal systems to ensure alignment with workflow and production goals.
• Work closely with design teams using Mitek (preferred) or Alpine software to understand component design and provide feedback or clarification to customers.
• Participate in meetings or site visits as needed to support customer relationships and ensure quality expectations are met.
• Maintain a high level of product knowledge related to trusses, wall panels, and construction practices to effectively support both internal and external stakeholders.

Qualifications

• 5+ years of experience in component design and manufacturing,
• Proficiency in reading and interpreting blueprints, construction drawings, and project specifications.
• Working knowledge of Mitek software preferred; experience with Alpine is acceptable.
• Strong understanding of truss and wall panel design concepts and basic construction practices.
• Excellent communication and interpersonal skills; able to collaborate effectively across departments and with customers.
• Strong organizational skills with the ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and experience with ERP or project management systems is a plus.
• High attention to detail and a proactive approach to problem-solving.
• Able to work independently and as part of a cross-functional team.

Physical Demands

• Requires the ability to clearly communicate in person, over the phone, and in written form with internal teams, customers, and field personnel.
• Frequent use of hands and arms for typing, writing, handling materials, and operating a computer or tablet device.
• May require bending, stooping, reaching, climbing stairs, or kneeling when reviewing materials, inspecting product on the production floor, or navigating job sites.
• Must have sufficient visual acuity to read construction drawings, blueprints, and technical documentation.
• Regularly required to sit, stand, and walk for extended periods throughout the workday. Must be able to lift, carry, push, or pull materials and documents up to 25 pounds occasionally.