Key Account Representative

About the role

Responsible for the retention and continued growth of assigned key accounts. Primary focus will be to meet and exceed targeted annual growth while providing Legendary Customer Service. This position collaborates with various departments throughout the organization to develop strategic ways to provide positive customer experience and proactively seek out opportunities to increase brand value. The role leverages the resources across HOLT Truck Centers and dealer partners to provide leadership directly to customers and ensure their fleets are exceeding all uptime targets while maximizing owning and operating costs.

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with Vision, Values, and Mission.
• Cultivate, manage, and maintain relationships for key customer accounts at all levels within the customer’s organization.
• Prospecting, developing, and maintaining relationships within the customer’s internal team and key stakeholders.
• Visit job sites and collaborate with customers acting as a consultant to help them solve problems and succeed in their business.
• Cultivate, manage, and maintain relationships with supporting dealers to enable execution of commissioning and product support of customer equipment.
• Regularly works with multiple OEMs across all leadership levels.
• Manages regularly scheduled customer update meetings in person and virtually.
• Collaborates with leadership to identify Enterprise opportunities for revenue gain within customer base and executes said targets.
• Serves as the company “expert” on each assigned account and serves as a liaison to facilitate all efforts to provide a positive customer experience.
• Performs regular health checks with customers in effort to maintain a robust partnership.
• Efficiently and consistently meets/exceeds Targeted Annual Growth and Portfolio Health Target Goals for assigned customer accounts.
• Collaborates with leadership to perform business reviews of portfolio with the customer.
• Assist commissioning project management team by providing technical support and consolidated customer communication.
• Creates value with safety initiatives in alignment with customers.
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties assigned.

Knowledge, Skills, and Abilities

• Expert knowledge of electric power generation, truck powertrain and electrical systems.
• Expert knowledge of selling techniques (prospecting, overcoming objections, closing sales) and communication techniques (rapport building, in-person, digital).
• Proficient with MS Office Word, Excel, Outlook, etc.
• Understands the implications of new information for both current and future problem-solving and decision-making.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Exceptional attention to detail.
• Driven and results oriented; business development, KPIs, and market expansion to meet corporate targets.
• Excellent oral and written communication skills with strong interpersonal skills to establish working relationships with multiple departments and various levels of the organization.
• First-class organizational, multi-tasking, and time management skills, deadline oriented.
• Understands written sentences and paragraphs in work related documents and communicates effectively in writing as appropriate for the needs of the audience.
• Ability to work with all levels of personnel within the organization and customer operations.
• Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately.
• Ability to work independently and within a team in a fast-paced, high-volume environment with emphasis on accuracy and timeliness.
• Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations.
• Ability to listen to and understand information and ideas presented through spoken words and sentences.

Requirements

• Education and Experience: High school diploma or equivalent with some college coursework or an equivalent combination of education and experience preferred.
• Four to six years of work-related skills, knowledge, or experience is required.

Travel

• Valid driver’s license.
• Up to 70% and overnight travel required.

Physical Requirements

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
• This role frequently communicates with others, must be able to exchange accurate information in these situations.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Work Environment

• This job is generally performed in a retail and office environment; exposure to computer screens; exposure to noise, dust, grease, fumes, gases, heat, cold, and inclement weather conditions.
• Frequently works at fast pace with unscheduled interruptions.