Inside Sales Rep, Key Account

What We Offer

• A hybrid in-office schedule for qualifying employees
• Flexible time off policy
• 401K Company match (up to 4% - dollar for dollar)
• Professional development, training, and tuition reimbursement programs
• Excellent medical, dental, vision, and life insurance policy options
• Opportunities for career advancement with an industry leading company!

Responsibilities

• Handle and address inbound phone and email inquiries from customers, providing general information and assistance as needed.
• Offer basic technical support and information related to products and services, escalating complex issues to senior team members as necessary.
• Support the creation of quotes and purchase orders by gathering required information and preparing documentation.
• Update customers on the status of their orders, including tracking shipment progress and notifying them of any delays or changes.
• Aid in resolving basic issues related to orders, invoices, and inventory, referring more complex problems to appropriate team members.
• Assist in facilitating communication between internal departments such as Manufacturing, Purchasing, and Finance to ensure order fulfillment.
• Help promote products through direct customer interactions and marketing materials.
• Offer observations and suggestions for improving customer service processes and workflows.
• Keep up-to-date with basic industry knowledge to better assist customers and support team objectives.
• Comply with the company's environmental, health, and safety policies

Qualifications

• Associates Degree or Equivalent Experience
• At least six months to one year of experience in a customer service or administrative support role
• Basic understanding of network infrastructure or data center products is preferred but not required
• Experience in interacting with customers in a professional manner
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Good verbal and written communication skills
• Ability to assist with basic troubleshooting and problem resolution
• Strong attention to detail and organizational skills