Account Rep/Inside Sales

What You’ll Do

• Provide best-in-class customer service to the customers of Metrie-BWI, ensuring a seamless and positive experience
• Perform accurate and timely customer order entry
• Analyze sales and margins performance to support achievement of sales goals
• Provide accurate and timely customer quotes
• Respond to customer inquiries with strong product knowledge, lead-times, and programs & services
• Partner with Outside Sales to ensure alignment and consistent customer service
• Participate in monthly & yearly reviews to drive sales, revenue, and attain individual sales goals
• Work within and drive a team environment that builds respect and high performance
• Support and promote a strong safety culture by participating in plant safety walks, identifying potential risks, and promptly communicating concerns to leadership

Who You Are

• Minimum High School diploma required
• A degree in business, communications, marketing, or a related field is preferred
• Minimum 1 to 2 years’ experience in administration or customer service, or equivalent experience
• A strong relationship builder who enjoys serving as a trusted customer partner
• Skilled in applying sound judgment, flexibility, and problem solving to resolve customer needs
• Comfortable managing both inbound and outbound communication in fast paced, high-volume environments
• Open to feedback and committed to ongoing professional growth
• Clear and professional in both verbal and written communication
• Highly organized, with the ability to manage multiple priorities accurately and efficiently
• Able to work independently, prioritize effectively, and adapt to changing needs
• Able to work cross-functionally with various departments throughout the company
• Able to build strong technical, market, and business aptitude, including product literacy and key points of differentiation; understand target markets and the drivers behind purchasing decisions; maintains a solid grasp of the overall business, marketing materials, and industry terminology
• Proficient in Microsoft Outlook, Excel, Teams, and other Office tools for efficient communication, reporting, and collaboration
• Experience in manufacturing, building materials, construction, or millwork/door companies and proficient in CRM tools is preferred

What You’ll Enjoy

• A collaborative work environment with a clear strategy and goals
• A competitive base salary and profit-sharing program
• Comprehensive benefits package - medical, dental, eye care and life insurance
• Benefits start first of the month following hire
• 401k Retirement Savings Plan - Up to 4% match, 100% vested after 6 months
• Challenging and meaningful work and the chance to participate on cross-functional teams across the company
• Development opportunities: We recognize potential in our people and strive to offer various opportunities for advancement, training, and personal growth
• Family-oriented culture, focused on putting our people first
• Metrie embraces diversity and is committed to creating an inclusive environment where all team members and customers belong