Jr. IT Analyst

About the role

Step into a hands-on IT support role where you’ll help keep site infrastructure running smoothly and support day-to-day technology needs across a fast-paced manufacturing environment. This opportunity is ideal for someone who enjoys solving problems, supporting end users, and working across systems, hardware, networking, and software in a collaborative setting.

Responsibilities

• Support site-level IT infrastructure, including workstations, printers, telecom, networking, and server-related needs.
• Configure, deploy, install, migrate, patch, replace, and troubleshoot hardware and software used across the site.
• Provide support for Windows PCs, manufacturing printers, and basic networking environments.
• Assist with standard software support, including Microsoft Office 365 and Microsoft Teams.
• Work with stakeholders to understand business needs and help document requirements and process improvements.
• Support ITSM activities and respond to site support needs as part of an on-call or pager rotation.
• Help maintain uptime and performance for site-related hardware, software, and network resources.
• Monitor and support expectations related to endpoints, tickets, telecom, and vulnerability tracking.
• Participate in required site, IT, production, safety, and compliance training and activities.

Skills

• 2–3 years of IT infrastructure experience supporting end-user devices and site technology.
• Working knowledge of Windows PCs, printers, and basic networking concepts.
• Experience supporting or troubleshooting telecom, LAN/WAN, Ethernet, VPN, wireless, routers, and switches.
• Ability to support a mix of Wintel/Linux systems and common workplace applications.
• Strong troubleshooting skills with the ability to triage issues and follow established procedures.
• Ability to gather requirements and document business or technical processes clearly.
• Comfort working in a support role with guidance and defined expectations.
• High school diploma required.

Preferred Skills

• Experience supporting manufacturing or site-based environments.
• Familiarity with printer models used in industrial settings, such as HP and Zebra.
• Exposure to dashboard or performance tracking for IT assets and support metrics.
• Experience with ITSM processes and incident management workflows.
• Ability to collaborate effectively with users and technical teams to improve processes and support outcomes.
• Strong organizational skills and a proactive, customer-focused mindset.